Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Allison Reeme

El Dorado,AR

Summary

Adaptable operations specialist known for resolving complex customer inquiries and enhancing workflow processes. Committed to delivering high-quality service and achieving measurable outcomes in operational efficiency.

Overview

10
10
years of professional experience

Work History

Sr Operations Admin

Fedex Express
El Dorado, AR
08.2025 - Current
  • Coordinated with internal teams to develop strategies for improving workflow processes.
  • Resolved customer service inquiries related to operational matters in a timely manner.
  • Facilitated cross-departmental collaboration to streamline operations and enhance service delivery.

Sr Customer Service Agent

Federal Express
El Dorado, Arkansas
09.2015 - 08.2025
  • Resolved customer inquiries through various communication channels, ensuring efficiency.
  • Managed escalated customer issues with professionalism and empathy.
  • Delivered technical support, effectively addressing a wide range of issues.
  • Documented interactions in tracking system to ensure accurate records.
  • Engaged customers to assess needs, providing tailored product recommendations.
  • Processed orders accurately, enhancing operational efficiency and service quality.
  • Participated in team meetings to collaboratively address challenges and develop solutions.
  • Maintained organized records of visitor logs and access requests.
  • Responded promptly to emergency situations according to established protocols.
  • Responded to customer concerns and issues.
  • Managed office supplies inventory and placed orders when necessary.
  • Delivered administrative support to team members by making copies, sending faxes, and organizing documents.
  • Assisted with special projects assigned by management as requested.

Education

High School Diploma -

Parkers Chapel High School
El Dorado, AR
05-2013

Some College (No Degree) - Criminal Justice

Southark Community College
El Dorado, AR

Some College (No Degree) - Criminal Justice

Southern Arkansas University
Magnolia, AR

Skills

  • Customer relationship management
  • Order processing
  • Technical support
  • Document management
  • Logistics oversight
  • Continuous improvement
  • Delivery tracking
  • Call center experience
  • Customer relations
  • Billing inquiries
  • Inbound customer service
  • Microsoft office suite proficiency
  • File management
  • Typing speed

Accomplishments

I received 100% customer service rating.

Timeline

Sr Operations Admin

Fedex Express
08.2025 - Current

Sr Customer Service Agent

Federal Express
09.2015 - 08.2025

High School Diploma -

Parkers Chapel High School

Some College (No Degree) - Criminal Justice

Southark Community College

Some College (No Degree) - Criminal Justice

Southern Arkansas University

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