Allison Regimbal
Molalla,OR
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Ace Hardware
Canby, OR
05.2023 - Current
- Started as a supervisor and promoted to Assistant Manager.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Maintained up-to-date knowledge of company products and services.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Collaborated with management on developing strategic plans for achieving business goals.
- Implemented new procedures or systems to improve efficiency within the organization.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Aiding in the interviewing and hiring of potential employees
Supervisor
Ace Hardware
Canby, OR
10.2022 - 05.2023
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Planned and completed group projects, working smoothly with others.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
Point of Sale Specialist/Supervisor
Ace Hardware
Silverton, OR
05.2020 - 10.2022
- Started as a cashier and moved up to Point of Sale Specialist
- Became a supervisor while remaining in that position.
- Counted and balanced cashier drawers.
- Conducted research into new technologies that could benefit the company's point of sale operations.
- Counted money in cash drawers at beginning of shift to verify correct amounts and adequate change.
- Monitored inventory levels, restocked items as needed, and kept records of all sales.
- Greeted customers promptly and responded to questions.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Promoted and advertised sales, discounts and special promotions to generate revenue and build client loyalty.
- Answered phone calls to assist customers with questions and orders.
- Performed preventive maintenance activities on various types of point of sale equipment.
- Investigated discrepancies between physical inventory counts and computerized records.
- Delivered superior service to customers by establishing positive support and meeting shopping needs.
- Maintained appearance of store by arranging and replenishing displays and merchandise racks.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Configured and set up hardware, software, and peripherals for point of sale systems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Education
Diploma -
Silverton High School
06.2021
Skills
- Team Player
- Detail Oriented
- Recruiting and Interviewing
- Product and Service Knowledge
- Task Delegation
- Operations Management
- Employee Scheduling
- Customer Relationship Management (CRM)
- Team Motivation
- Retail Operations
- Money Handling
- Employee Performance Evaluation
- Project Management
- Sales Strategies
- Verbal and Written Communication
- Complex Problem-Solving
- Team Leadership
- Cross-Functional Team Management
Certification
- Food Handlers Card
Affiliations
- Art
- Literature
Timeline
Assistant Manager
Ace Hardware
05.2023 - Current
Supervisor
Ace Hardware
10.2022 - 05.2023
Point of Sale Specialist/Supervisor
Ace Hardware
05.2020 - 10.2022
Diploma -
Silverton High School