Allison Reid
Albany ,NY
Summary
Dynamic and compassionate professional with extensive experience in customer service and patient support roles, notably at St Peter’s Diabetes & Endocrine. Excelled in streamlining processes for enhanced efficiency and maintaining high accuracy in data entry. Demonstrates exceptional teamwork, leadership, and the ability to adapt to flexible schedules, ensuring superior service and support in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Senior Receptionist Associate
St Peter’s Diabetes & Endocrine
05.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Kept reception area clean and neat to give visitors positive first impression.
- Acted as first point of contact and set appointments for prospective clients.
Cashier
Dunkin Donuts
01.2024 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Front Desk Receptionist
Albany Obstetrics & Gynecologist
03.2022 - 05.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Patient Support Associate
Albany Medical Center Hospital
06.2021 - 05.2022
- Streamlined patient check-in process for improved efficiency and reduced wait times.
- Adhered to strict confidentiality guidelines while managing sensitive patient information within electronic health systems.
- Promoted health education among patients through the distribution of relevant materials and resources.
- Provided comfort and emotional support to patients during difficult medical situations.
Cashier
Price Chopper
09.2017 - 09.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier/ Customer Service
Walmart
06.2014 - 03.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Nursing
Mildred Elley
Albany, NYGeneral Studies
Schenectady High School
Schenectady06.2009
Skills
- Teamwork and collaboration
- Friendly and professional
- Customer service
- Organized and efficient
- Multitasking and organization
- Team leadership
- Flexible schedule
- Data entry
Timeline
Senior Receptionist Associate
St Peter’s Diabetes & Endocrine
05.2024 - Current
Cashier
Dunkin Donuts
01.2024 - 08.2024
Front Desk Receptionist
Albany Obstetrics & Gynecologist
03.2022 - 05.2023
Patient Support Associate
Albany Medical Center Hospital
06.2021 - 05.2022
Cashier
Price Chopper
09.2017 - 09.2020
Cashier/ Customer Service
Walmart
06.2014 - 03.2017
Nursing
Mildred Elley
General Studies
Schenectady High School
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