Allison Reusch-Sinclair
Phoenix,AZ
Summary
Dynamic and detail-oriented professional with extensive experience at Phoenix VA Health Care System. Proven track record in enhancing operational efficiency through effective scheduling and meticulous document management. Recognized for exceptional customer service and strong analytical skills, fostering collaboration within multidisciplinary teams to elevate patient care and support program success.
Highly skilled administrative professional with strong background in supporting program operations. Adept at managing multiple tasks, ensuring effective communication, and maintaining organization. Known for fostering collaborative team environments and driving results. Possesses excellent skills in scheduling, data management, and problem-solving, offering reliability and adaptability to meet evolving needs.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Home Telehealth Program Support Assistant
Phoenix VA Health Care System
03.2011 - Current
- Coordinated scheduling for patient appointments, enhancing operational efficiency across departments.
- Managed electronic health records, ensuring accuracy and compliance with regulatory standards.
- Collaborated with multidisciplinary teams to streamline communication and improve patient care delivery.
- Mentored junior staff in best practices for program support operations, promoting professional growth and teamwork.
- Provided exceptional customer service when responding to inquiries from internal/external stakeholders regarding the program''s offerings or policies.
- Efficiently managed multiple competing priorities under tight deadlines by utilizing strong organizational skills and attention to detail.
Program Support Nursing Administration
Phoenix VA Health Care System
08.2005 - 03.2011
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
No Degree - Certificate Program Health Informatics
Bellevue College
Bellevue, Washington, WA03-2012
No Degree - Cert Program VHA Care Coordination/Home Telehealth
University of Florida
Gainesville, Florida, FL03-2011
Skills
- Customer service
- Office administration
- Analytical research
- Report preparation
- Document management
- Scheduling management
- Appointment scheduling
Certification
- CAP - Certified Administrative Professional
Languages
German
Native or Bilingual
French
Elementary
English
Native or Bilingual
Timeline
Home Telehealth Program Support Assistant
Phoenix VA Health Care System
03.2011 - Current
Program Support Nursing Administration
Phoenix VA Health Care System
08.2005 - 03.2011
No Degree - Certificate Program Health Informatics
Bellevue College
No Degree - Cert Program VHA Care Coordination/Home Telehealth
University of Florida