ALLISON RICARD
Amite
Summary
Retail Banker II at Woodforest National Bank, adept in enhancing customer satisfaction and operational efficiency through innovative banking solutions and digital tools. Previously a 911 Dispatcher at Tangipahoa Parish 911, streamlined emergency response protocols and optimized call handling to improve crisis management. Brings over 6 years of experience, blending strong analytical skills with leadership and adaptability to drive client relationship and financial analysis.
Overview
10
10
years of professional experience
Work History
Beauty Advisor
Dillards Department Store
05.2024 - Current
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Retail Banker II
Woodforest National Bank
09.2022 - 05.2024
- Efficiently managed client transactions, boosting customer satisfaction and operational efficiency
- Maintained meticulous accuracy in financial transactions, ensuring compliance and trust
- Supported team members to enhance service delivery, fostering a collaborative work environment
- Implemented innovative banking solutions to enhance user experience and streamline processes
- Analyzed client needs to provide tailored banking advice, improving client financial health
- Pioneered digital banking tools, boosting transaction speed and client satisfaction
- Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
911 Dispatcher
Tangipahoa Parish 911
06.2015 - 09.2022
- Managed emergency calls efficiently, ensuring quick response and precise information relay
- Streamlined dispatch operations, reducing response times and enhancing caller satisfaction
- Provided critical support in emergency situations, aiding in life-saving operations
- Analyzed call data to improve dispatch processes, enhancing service delivery in crises
- Pioneered new communication protocols to advance the efficiency of emergency responses
- Optimized caller query handling, accelerating emergency resolutions
Education
High school Diploma -
Amite High
Amite, Louisiana05.2015
Skills
- Time management
- Leadership
- Problem-solving
- Teamwork
- Critical thinking
- Creativity
- Adaptability
- Financial Analysis
- Efficiency
- Client Relationship
- Dispatch Operations
- Client Transactions
- Caller Query Handling
- Emergency Response
- Life-saving Operations
- Communication Protocols
- Customer Service
- Sales
- Marketing
- Negotiation
- Customer service
- Organization and multitasking
- Cash handling
- Flexibility and adaptability
- Customer engagement
- Retail experience
- Customer consultation
- Sales proficiency
- Attention to detail
- Beauty trends
- Payment processing
Personal Information
Age: 27
Timeline
Beauty Advisor
Dillards Department Store
05.2024 - Current
Retail Banker II
Woodforest National Bank
09.2022 - 05.2024
911 Dispatcher
Tangipahoa Parish 911
06.2015 - 09.2022
High school Diploma -
Amite High