Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Allison Roark

Naples

Summary

Certified, entry-level Emergency Medical Technician with educational background adept at learning processes associated with assessing emergencies and delivering exceptional problem-solving and decision-making processes. Highly-skilled emergency services professional calmly and quickly assesses medical situations.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Vascular Center of Naples
12.2023 - 06.2025
  • Greeted and assisted patients, ensuring a welcoming environment at front desk.
  • Managed appointment scheduling using electronic health record systems to optimize patient flow.
  • Handled incoming calls, addressing inquiries and directing them to appropriate staff members efficiently.
  • Processed patient registrations and insurance verifications, maintaining accuracy in data entry.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Collected room deposits, fees, and payments.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Front Desk Receptionist

The Office of Anthony J Williamitis
08.2022 - 12.2023
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Maintained cleanliness and organization of front desk area to create a professional atmosphere.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled incoming calls, addressing inquiries and directing them to appropriate staff members efficiently.
  • Processed patient registrations and insurance verifications, maintaining accuracy in data entry.
  • Collected room deposits, fees, and payments.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

Back Office Assistant

Gulf Coast Foot and Ankle Specialists
10.2021 - 07.2022
  • Organized and maintained electronic filing systems, ensuring easy access to critical documents.
  • Maintained an organized inventory system of office supplies, ensuring adequate stock levels at all times.
  • Responded to inquiries from callers seeking information.
  • Assisted patients into exam rooms
  • Obtained patient history and vitals
  • Assisted doctors in exam rooms and procedures
  • Clean and sterilized surgical instruments
  • Maintain clean exam rooms and front office


Veterinary Assistant

Humane Society of Naples
11.2015 - 12.2018
  • Assisted veterinarians during examinations and surgical procedures, ensuring efficient workflow in the clinic.
  • Monitored animal patients post-surgery, providing essential care and reporting any changes to the veterinary team.
  • Educated pet owners on post-treatment care
  • Administered medications and vaccines as directed by veterinarians, maintaining accurate records of treatments.
  • Cleaned and sterilized surgical instruments
  • Maintained clean work area and kennels

Education

Associate of Science - Emergency Medical Technician

Florida SouthWestern State College
Fort Myers, FL
07-2025

Certificate of Technical Studies - Expanded Functions Dental Assistant

Institute of Medical And Dental Technology
Fort Myers, FL
11-2019

General Studies

Solon High School
Solon, OH
05-2005

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Problem-solving skills
  • Data entry
  • Team collaboration
  • Appointment scheduling
  • Verbal and written communication
  • Scheduling appointments
  • Multi-line telephone systems
  • Quality patient care

Accomplishments

Promoted to front desk manager at the Office of Anthony J Williamitis

Certification

Will be certified as a emergency medical technician after completion of training on July 30th 2025.


Promoted to front office manager at the office of Anthony J Williamitis.

Timeline

Front Desk Receptionist

Vascular Center of Naples
12.2023 - 06.2025

Front Desk Receptionist

The Office of Anthony J Williamitis
08.2022 - 12.2023

Back Office Assistant

Gulf Coast Foot and Ankle Specialists
10.2021 - 07.2022

Veterinary Assistant

Humane Society of Naples
11.2015 - 12.2018

Associate of Science - Emergency Medical Technician

Florida SouthWestern State College

Certificate of Technical Studies - Expanded Functions Dental Assistant

Institute of Medical And Dental Technology

General Studies

Solon High School

Similar Profiles

CREATE PROFILE