Allison Robbins

Natalia

Summary

Leveraging exceptional customer service skills honed at Dawn Long's coffee shop, I excel in building rapport and enhancing loyalty. Proficient in medical terminology and HIPAA compliance, I ensure precise communication and patient confidentiality. Trained new staff, boosting team efficiency by 20%. Adept at maintaining equipment and inventory, I drive operational excellence and customer satisfaction.

Developed strong communication and organizational skills in clinical setting, ensuring efficient patient care and administrative support. Ability to adapt quickly and learn new procedures and protocols. Seeking to transition to new field where these skills can contribute to team success and operational efficiency.

Offering detail-oriented approach and commitment to patient care, eager to learn and develop in medical environment. Brings foundational understanding of medical terminology and electronic health records, with readiness to quickly acquire additional knowledge. Ready to use and develop skills in patient interaction and administrative support in any role.

Overview

years of professional experience

Certification

Work History

Barista

Nellie Ruth's Coffee Shop

11.2022 - 06.2024

Prepared and served high-quality coffee beverages, ensuring consistency in taste and presentation.
Operated espresso machines and grinders with precision, maintaining equipment for optimal performance.
Provided exceptional customer service, building rapport to enhance customer loyalty and satisfaction.
Managed inventory levels, assisting in stock replenishment to prevent shortages during peak hours.
Maintained cleanliness of workstations and dining areas, adhering to health and safety regulations.
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Resolved customer complaints effectively, enhancing overall experience through attentive service recovery strategies.

Education

Graduate Certificate - Allied Health

Southwest Texas Junior College

Uvalde, TX

05-2025

Skills

Vital signs monitoring
CPR certification
Patient observation
Blood glucose testing
Venipuncture
Order of draw

Specimen handling
HIPAA compliance
Patient scheduling
Medical terminology knowledge
Customer service
Compassion and empathy