Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Allison Roeder

Austin,TX

Summary

Proficient food service team member with nearly 10 years of experience. Excellent reputation for resolving problems, multitasking, improving customer satisfaction, and driving overall operational improvements. Conscientious and self-directed professional, successful at working quickly in independent and team capacities.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Shift Leader

Home Slice Pizza
01.2022 - 01.2025
  • Maintaining quality of food, timeliness of orders and communication between kitchen and FOH.
  • Responding to customer complaints and inquiries promptly, finding swift resolutions, and assisting with creating future solutions.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Prepared shift summary reports for upper management and communicated regularly on goals and progress.

Assistant Hotel Manager

Peaceful Meadow Retreat
06.2021 - 12.2021
  • Provided exceptional service and assistance to 25-45 guests per day upon check-in.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Managed opening and closing shift kitchen tasks.
  • Adhered to professional house cleaning checklist.

Manager

Stars Cafe
09.2019 - 05.2021
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Conducted meetings with owners to discuss operational issues and develop ways to improve services.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Established team priorities, maintained schedules and monitored performance for 15 employees.

Assistant Teacher

Growing Tree Preschool
01.2018 - 05.2019
  • Modeled positive behavior and communication skills for students.
  • Organized activities to teach preschool children foundational learning skills such as letters and numbers.
  • Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
  • Monitored 25 students per day.

Cashier

Mandola's Italian Market
11.2016 - 01.2018
  • Handled cash with high accuracy and took care to check bills for fraud on over 250 orders per shift.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Stocked, tagged and displayed merchandise as required.

Education

High School Diploma -

Mccallum High School
Austin, TX
06.2017

Skills

  • Cash register operations
  • Ticket/order organization
  • Customer service
  • Staff training and communication
  • Guest inquiries
  • Strategic planning
  • Product promotions
  • High-volume dining
  • Team building
  • Sales and marketing
  • Leadership

Certification

TABC certified

Food Handlers certified

Timeline

Shift Leader

Home Slice Pizza
01.2022 - 01.2025

Assistant Hotel Manager

Peaceful Meadow Retreat
06.2021 - 12.2021

Manager

Stars Cafe
09.2019 - 05.2021

Assistant Teacher

Growing Tree Preschool
01.2018 - 05.2019

Cashier

Mandola's Italian Market
11.2016 - 01.2018

High School Diploma -

Mccallum High School

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