Allison Roseman
Columbia,MO
Summary
Skilled Front Desk Receptionist bringing excellent customer relations and administrative abilities. Manages smooth check-in and check-out processes with expertise in procedures and great multitasking abilities. Impresses guests in every interaction with professionalism and enthusiasm for service.
Overview
5
5
years of professional experience
Work History
Sales Associate
Victoria's Secret & PINK
Columbia, MO
05.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Achieved perfect attendance and on-time record.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Tracked stock using company inventory management software.
Front Desk Receptionist
Psychological Service Clinic
Columbia, MO
08.2021 - Current
- I answer phone calls, help the patients make payments, and schedule new appointments
- Welcomed clients and visitors and directed to appropriate departments
- Greeted customers and answered questions, gave directions, and addressed complaints
- Signed visitors in and out of office and validated parking
- Coordinated schedules and appointments using Microsoft Outlook and Google
- Workspace
- Answered heavy volume phone calls and handled high traffic lobby area
- Reviewed and updated information in company computer system
- Scheduled appointments and events
- Cleaned and organized lobby and reception areas and set up coffee station for visitors
- Resolved customer and guest complaints
- Greeted every visitor with friendly smile and immediate offer of knowledgeable assistance
- Answered telephone calls to provide information, take messages and set up appointments.
Bookkeeping Assistant
T&B Welding
Lockwood, MO
05.2017 - 08.2021
- Input new records into system and maintained both physical and digital files
- Cleaned office building
- AR
- Dec 2024
- Answered phone calls, and helped customers
- Compiled end-of-year audit documents, records, and information for internal review
- Entered ongoing projects' mileage and equipment usage costs into company systems to track expenditure
- Prepared and entered general ledger journal entries for office expenses to manage recurrent expenditure
- Maintained efficient office operations by offering skilled clerical support to senior team members
- Processed daily invoices and payments to keep accounting records current
- Compiled data from cashiers, balanced drawers, and prepared daily deposits
- Updated tracking spreadsheets in Excel to identify trends.
- Validated and recorded invoices and resolved discrepancies with vendors.
- Input data into accounting system and maintained integrity of system information to alleviate potential breaches.
- Prepared and mailed account statements to vendors and kept meticulous correspondence documentation.
Education
Bachelor of Science - Psychology
University of Missouri
Skills
- Filing and sorting Sorting mail
- Customer service Scheduling appointments
- Answer telephone calls Planning
- Verbal communication Problem-solving
- Meeting minutes
Accomplishments
Deans list- fall 2021
CMH scholarship- fall 2021-current
Timeline
Sales Associate
Victoria's Secret & PINK
05.2022 - Current
Front Desk Receptionist
Psychological Service Clinic
08.2021 - Current
Bookkeeping Assistant
T&B Welding
05.2017 - 08.2021
Bachelor of Science - Psychology
University of Missouri
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