Summary
Overview
Work History
Education
Skills
Timeline
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Allison Rozzana

Summary

I am a team player who drives excellent performance results. Qualified with 17 years of customer service, direct management experience, professional development, and ability to maintain an upbeat and positive demeanor in high-stress situations. I am highly motivated and carry a strong work ethic with the ability to multitask.

Overview

17
17
years of professional experience

Work History

Management Coordinator

Greystar
Atlanta, GA
03.2022 - Current
  • Prepares owner's reports, accounting reports, documents, letters, presentations, and other communication materials for internal distribution; types and spell-checks documents; creates graphs and other displays; complies with document retention policies, and acts as liaison for questions related to communication.
  • Reviews and/or assists in preparing expense reports for certain managerial personnel by analyzing and evaluating information, reconciling receipts and supporting documentation, and coordinating with Accounts Payable as necessary to discuss issues, answer questions, or provide additional information as necessary.
  • Makes travel arrangements for managers, team members, external consultants, visitors, and other dignitaries who have business with the Company by purchasing airline tickets, arranging hotel accommodations, and ensuring that materials and transportation or other resources are available at destination locations.
  • Maintains calendars for meetings, events, and other appointments, schedules appropriate meeting rooms/locations and time, and resolves scheduling and other conflicts as necessary to ensure effective use of time and resources.
  • Completed bi-weekly payroll for 22 Directors and Regional Property Managers.


Dual Site Assistant Community Manager 800+ Units

Irvine Company
Irvine, CA
04.2014 - 03.2022
  • Created a customer service focused culture for residents, prospects, vendors and employees; responded and resolved resident requests and concerns; led by example and ensured a proactive approach was adopted for all key customer touch points.
  • Responsible for training, onboarding, and development of all team members with focus on employee engagement and retention.
  • Assisted new/existing residents with all ICAC processes including move-in/out, transfers and renewals, FAS, lease agreements. Processed resident applications, lease documents as needed.
  • Completed delinquency review, accounting month-end and process evictions according to company policy.
  • Oversaw ledger management to include adding/waiving fees and processed company invoicing.
  • Assisted with achieving financial goals through closing on renewals and transfers, participated in leasing goals and communicated the value of our communities.
  • Monitored NPS and Yelp scores daily to improve the customer experience and maintain awareness of community reputation. Followed up with unresolved resident concerns in surveys or reviews as needed.
  • Promoted positive, proactive customer interactions to make the resident's experience of the highest quality

Reservations and Communications Agent

Montage Hotels And Resorts
Laguna Beach, CA
04.2013 - 04.2014
  • Provided excellent customer service to all guests and taking reservations using proper hotel verbiage, ensuring to adhere to hotel standards.
  • Accurately input and organized reservation information via rooming lists, internet, travel agency requests, sales department, and reception with appropriate follow up.
  • Answered and directed in-bound calls to the hotel and frequently using email and fax systems, coordinating and responding to mailed correspondence.

Spa Attendant/Cabana Concierge

Glen Ivy Hot Springs Spa
Corona, CA
04.2005 - 07.2013
  • High attention to quality, detail, teamwork and guest service.
  • Follow all company guidelines, procedures, and safety requirements.
  • Maintain appropriate decorum, appearance, and professionalism at all times.
  • Act as an Ambassador of Glen Ivy Hot Springs Spa to be known as a leader in the industry for attention to detail and commitment to cleanliness, hospitality and being orderly.
  • Communicate professionally and effectively.
  • Fully complete all assigned and unassigned opening, closing and daily administrative, operational and procedural duties.

Education

Associate of Arts -

Riverside Community College
Riverside
06.2007

High School Diploma -

Centennial High School
Corona
06.2004

Skills

  • Team Management
  • Microsoft Excel
  • Adobe Systems Adobe Acrobat
  • Microsoft Outlook
  • Payroll Software
  • Active Listening
  • Judgment and Decision-Making
  • Complex Problem-Solving
  • Travel Coordination
  • Critical Thinking
  • SAP
  • Coordination
  • Documentation and Reporting
  • Google Suite
  • Attention to Detail
  • Verbal/Written Communication

Timeline

Management Coordinator

Greystar
03.2022 - Current

Dual Site Assistant Community Manager 800+ Units

Irvine Company
04.2014 - 03.2022

Reservations and Communications Agent

Montage Hotels And Resorts
04.2013 - 04.2014

Spa Attendant/Cabana Concierge

Glen Ivy Hot Springs Spa
04.2005 - 07.2013

Associate of Arts -

Riverside Community College

High School Diploma -

Centennial High School

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Allison Rozzana