Allison Ruiz
Santa Ana,CA
Summary
Dedicated sales associate to assistant manager with 2 years of sales experienced seeking to find a fast-paced position in an innovative environment. Abilities include problem solving, communication skills, outstanding people skills, customer service, and more. Additionally, guest service experience including returns, exchanges, order pickup handling, and more. Courteous and respectful individual recognized for consistently receiving excellent feedback from customers. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Receptionist
Dr. Lili Mirtorabi Orthodontics
12.2023 - 03.2024
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with patients/parents, and updated patient records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted with new patient consultations and ensuring paperwork completion (Averaging at 10 a day)
Barista
Starbucks
05.2022 - 12.2023
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Collected payments and provided accurate change.
- Memorized official and off-menu coffee and tea preparations.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Implemented recycling and compost programs to reduce trash waste and improve green footprint.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Described menu items to customers and suggested products based on stated preferences.
Cashier/Guest Advocate
Target
08.2021 - 12.2022
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Delivered orders to guests to their car to limit capacity in store due to pandemic
- Assisted guests to find items on sales floor, online, or at different locations
- Kept guest service desk, check lanes, and front area clean following updated disinfecting procedures
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Invited guests to join loyalty programs and special promotions to stay connected.
Assistant Manager
Journeys
09.2019 - 07.2021
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity.
- Acknowledged customer issues and resolved their problems quickly and efficiently.
- Assisted clients in understanding their available options and helped them select right service plans for their needs.
- Effectively communicated with other employees and upper management to ensure complete care of customers.
- Greeted customers and offered them assistance where possible.
- Informed customers about current promotions and sales, encouraging them to take advantage.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Led sales team to exceed daily and weekly sales goals.
- Used POS system to process sales, returns, online orders and gift card activations.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Sales Lead from November 2020-May 2021
- Assistant Manager from May 2021-July 2021
Education
Bachelor of Science -
Santa Ana College
Santa Ana, CA05.2026
High School Diploma -
Segerstrom High School
Santa Ana, CA05.2020
Skills
- Training
- Staff supervision
- Cash Handling
- Meeting sales goals
- Store opening and closing
- Excellent people skills
- Upselling
- Shipment processing
- Problem-solving skills
- De-escalation Techniques
- Order and Refund Processing
- Coffee Expertise
- Safe Food Handling Practices
- Detail-Oriented
- Cleaning and Sanitizing
- Calm Under Pressure
- Speedy and Efficient
- Solid Problem Solver
- Team Player
- Telephone skills
- Data Entry
- Scheduling appointments
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Dr. Lili Mirtorabi Orthodontics
12.2023 - 03.2024
Barista
Starbucks
05.2022 - 12.2023
Cashier/Guest Advocate
Target
08.2021 - 12.2022
Assistant Manager
Journeys
09.2019 - 07.2021
Bachelor of Science -
Santa Ana College
High School Diploma -
Segerstrom High School
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