Allison Rutan
VG Donut & Bakery
Vista,CA
10
years of professional experience
Results-driven Customer Service Supervisor with a proven track record in enhancing customer satisfaction and team performance. Expertise in problem-solving, multitasking, and implementing process improvements to optimize operations.
Work History
Customer Service Supervisor
3 Years 1 Month- Resolved complex customer complaints, maintaining positive relationships and enhancing satisfaction levels.
- Supervised daily operations, ensuring efficient workflow and high-quality customer service.
- Implemented process improvements that enhanced order accuracy and reduced wait times.
- Trained and mentored new staff on company policies and customer interaction techniques.
- Led team meetings to communicate goals, address challenges, and foster a collaborative work environment.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Server
6 Months- Implemented feedback systems for guest experiences, contributing to continuous improvement initiatives.
- Handled cash transactions and processed payments accurately, ensuring financial integrity.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Extensive knowledge of the menu, and beer and wine list.
Night Manager
2 Years 2 Months- Managed team performance, providing mentorship and training to improve skills and productivity.
- Oversaw nightly operations, ensuring efficient workflow and adherence to safety protocols.
- Coordinated staff schedules to maintain adequate coverage during peak production hours.
- Implemented inventory control measures, reducing waste and optimizing stock levels.
Server
2 Years 4 Months- Provided exceptional customer service in fast-paced dining environment, ensuring guest satisfaction.
- Managed food and beverage orders efficiently, maintaining accuracy under pressure.
- Collaborated with kitchen staff to streamline order delivery, enhancing service speed.
- Cultivated warm relationships with regular customers.
Education
Bachelor of Arts - Liberal Studies
Skills
Problem-solving
Time management
Customer service
Multitasking and organization
Timeline
Customer Service Supervisor
VG Donut & Bakery
11.2023 - 12.2026Read More
Server
Shaks Mediterranean Bistro
10.2020 - 04.2021Read More
Night Manager
California Pasta Production
06.2017 - 08.2019Read More
Server
Hudson’s Gastropub
04.2017 - 08.2019Read More
Chico State University
Bachelor of Arts from Liberal Studies
Read More