Allison Ryder
Cincinnati
Summary
Knowledgeable client success professional with proven ability to manage client relationships and facilitate service delivery. Experience supporting distributed teams in fast-growing, multi-location organizations. Strong background in animal care operations, client coordination, data integrity, and process improvement within regulated environments. Proven ability to manage multiple stakeholders remotely, improve workflows, and drive measurable business outcomes through proactive outreach and operational support. Detail-oriented, adaptable, and highly effective in remote, compliance-driven settings.
Overview
6
6
years of professional experience
Work History
Client Service Specialist
Western Veterinarian Partners
10.2023 - 01.2026
- Supported up to 10 veterinary hospitals simultaneously within a growing, multi-location organization, providing remote client service, operational support, and data management.
- Partnered with hospital leadership to review performance metrics, identify trends, and implement process improvements related to client engagement, compliance, and operational efficiency.
- Conducted detailed record audits and data cleanups, ensuring accuracy, consistency, and adherence to internal standards and regulatory requirements.
- Served as a trusted point of contact for client-facing workflows, advising on best practices for communication, scheduling, and service delivery across distributed teams.
- Drove over $700K in incremental revenue through proactive outreach, service coordination, and retention-focused initiatives.
- Utilized multiple business and practice management systems (Avimark, Impromed, Cornerstone, eVet), demonstrating adaptability to new platforms and workflows in remote environments
Data Entry Specialist (Contract)
National Veterinary Associates
07.2022 - 03.2023
- Analyzed and maintained large datasets related to procurement, inventory, and financial reporting across multiple locations.
- Interpreted complex spreadsheets and categorized services accurately to support operational and financial compliance.
- Collaborated cross-functionally to resolve discrepancies and improve data workflows, contributing to more efficient internal processes.
- Met strict deadlines while maintaining high accuracy in a fully remote, fast-paced environment.
Veterinary Receptionist
Carrolltown Veterinary Hospital
01.2020 - 04.2022
- Delivered high-volume client support in a regulated animal care environment, managing scheduling, inquiries, and financial transactions.
- Coordinated complex appointment logistics for multiple providers during the height of COVID-19, adapting quickly to evolving procedures and safety requirements.
- Communicated clearly and empathetically with clients while adhering to confidentiality, legal, and animal welfare standards.
- Maintained daily operational and financial reports with accuracy and attention to detail.
Education
Bachelor of Science - Criminal Justice
University of Maryland Global Campus
Hyattsville, MD05-2023
Skills
- Client Success & Account Management
- Remote & Distributed Team Support
- Process Improvement & Documentation
- Data Integrity & Compliance
- Animal Care Operations
- Client Coordination & Scheduling
- Revenue Growth & Retention
- Cross-Functional Collaboration
- CRM & Business Systems
- Microsoft Office
Timeline
Client Service Specialist
Western Veterinarian Partners
10.2023 - 01.2026
Data Entry Specialist (Contract)
National Veterinary Associates
07.2022 - 03.2023
Veterinary Receptionist
Carrolltown Veterinary Hospital
01.2020 - 04.2022
Bachelor of Science - Criminal Justice
University of Maryland Global Campus