Allison Samrow

Managed cash handling duties including printing sales reports, setting up for incoming shift by preparing cash drawers, doing the liquor inventory and ensuring accurate accounting at each shift. Efficiently handled simultaneous, customers, team members and management and developed loyal customers with engaging conversations and creating personalized recommendations. Fostered a culture of teamwork by collaborating with colleagues to ensure smooth operations during high traffic periods.

Assisted hotel guests, team members, and management with quality services. Engaged by asking pertinent questions in order for guests to have a memorable experience at the WIndsor Court Hotel. Responded to pre-arrival emails or phone calls to ensure guests had their questions or concerns answered in timely manner. Assisted with the weekly schedules for team members and delegated tasks in a fair manner. Emailed detailed information to the executive team and chefs to ensure guests had an exceptional time in the Club. Worked with guest if they wanted to utilize the spa or pool. Ensured prompt resolution of any guest complaints or concerns by taking ownership. Committed to giving professional and superb service to guests, our executive team, internal guests and department team members

Excellent multitasking abilities, greeting guests, answering guests' inquiries and requests (i.e. dietary restrictions) , monitored inventory levels and overseeing the general upkeep of Club as needed. Contributed to return visits from regular guests by fostering a memorable, personalized experience by establishing a rapport of genuinity and attentiveness. Maintained a clean, organized and well stocked Club Lounge area. Always committed to delivering customer service by consistently going above and beyond for external and internal guests.

Managed cash handling duties such as ensuring accurate accounting at the end of each shift, performed opening and closing duties, printed sales reports, set up incoming shift by preparing cash drawers and taking inventory. Optimized beverage costs and waste management , regularly reviewed and adjusted pour sized and inventory levels. Completed requisitions to maintain required stock par levels. Organized bar inventory to prevent shortages, conducted weekly stock checks and placing inventory orders in a timely manner in order to keep stock at optimal levels to meet expected customer needs. Created innovated cocktails by enhancing flavor profiles and expertly paired food and drinks.

Adhered to state laws requiring alcoholic beverage servies and customer regulations thus, preventing excessive guest intoxication. Adapted to a fast- paced environment and effectively managed multiple drink orders simultaneously. Leas by example and improved team moral by fostering culture of teamwork. Collaborated with colleagues to ensure smooth operation during high-traffic periods. Participated in special event nights and on te weekends.

Demonstrated flexibility in scheduling and adapting quickly to last minute changes to schedule and worked additional shifts upon request. Communicated to ensure team success by collaborating with colleagues across all departments. Took part in all promotional events such as themed nights and happy hour specials which resulted in increased revenue. Carried out complete opening, closing and shift change duties ensuring efficiency and meeting customers' needs.