Allison Schanbacher
Hamburg,NY
Summary
Adaptable staff leader with a strong work history, motivational approach, and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking with a diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
8
8
years of professional experience
Work History
Front End Department Supervisor
Lowes Home Improvment
09.2023 - Current
- Oversaw Cashier, Fulfillment, and Delivery Teams
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Coordinated with other departments to streamline operations across the store, resulting in better collaboration between teams.
- Trained employees to handle high-volume work loads during seasonal rushes.
- Addressed customer concerns promptly, resolving issues efficiently while maintaining a high level of professionalism and courtesy.
- Audited daily cashier transactions, identifying errors and providing constructive feedback to improve performance.
- Prepared accurate bank deposits by reconciling daily sales reports with cash receipts.
Customer Experience Team Lead
L.L. Bean
02.2022 - 09.2023
- Implemented incentive programs to motivate staff and improve overall customer experience scores.
- Monitored cash drawers in 8 checkout stations to verify adequate cash supply.
- Managed the sales floor during MOD shifts.
- Assisted in recruiting top talent, conducting interviews, and making hiring decisions
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
Seasonal Operations Lead
L.L Bean
12.2021 - 02.2022
- Maintained back of house and back stock area.
- Processed returns daily.
- Lead and assisted with daily stocking of sales floor.
- Established clear expectations and performance metrics for employees, promoting accountability within the department.
- Unloaded, sorted and stored incoming merchandise.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
- Trained and supervised staff in the accurate processing of inbound shipments, ensuring timely delivery to sales floor.
- Managed the sales floor during MOD shifts.
Sales Assistant
Audacy
08.2021 - 12.2021
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
- Helped organize sales events and meetings and set up spaces.
- Identified appropriate marketing channels and target customers for campaigns.
- Coordinated with social media, public relations and other teams to execute product introductions.
- Collected, arranged and input information into database system.
- Generated reports detailing findings and recommendations.
Associate Account Executive
IHeartMedia
10.2018 - 08.2021
- Supported Account Executives with campaign proposals and schedules
- Collaborated in a group on effective campaign strategies
- Effectively integrated research into proposals for clients
- Put together monthly and quarterly campaign recaps
- Worked on multiple projects for multiple AE’s while meeting deadlines
- Worked directly with client agencies to streamline the campaign process for AE’s
- Stayed up to date with all training on new and current products.
Customer Service Representative
L.L. Bean
06.2017 - 12.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Responded to customer requests for products, services and company information.
- Cultivated customer loyalty and promoted repeat customers.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
Inside Sales
Entercom Communications Corp.
03.2018 - 08.2018
- Met and exceeded monthly sales goals
- Top 5 in sales throughout experience
- Assisted Account Executives in scheduling appointments for new clients
- Worked with different Account Executives across 6 markets
- Maintained knowledge about Entercom's products and procedures in multiple markets
- Showcased product features to customers and discussed technical details to overcome objections and lock-in appointments.
Social Media Intern
Entercom Communications Corp.
05.2017 - 07.2017
- Created informative and entertaining posts for the station's Twitter, Facebook, and Instagram pages
- Analyzed social media campaigns and activities to ensure effectiveness, making recommendations for enhancement
- Assisted the Station Manager with various marketing projects that would engage new leads and potential customers
- Assisted in all Social Media coverage for the summer's events and concerts for the station
Education
Bachelor of Science - Media Management
SUNY At Fredonia
Fredonia, NY12.2017
Skills
- Point of sale operation
- Task delegation
- Customer service
- Training and mentoring
- Cash handling accuracy
- Staff management
- Opening and closing procedures
- Workflow management
- File management
- Administrative support
- Multitasking and prioritizing
- Problem-solving
Timeline
Front End Department Supervisor
Lowes Home Improvment
09.2023 - Current
Customer Experience Team Lead
L.L. Bean
02.2022 - 09.2023
Seasonal Operations Lead
L.L Bean
12.2021 - 02.2022
Sales Assistant
Audacy
08.2021 - 12.2021
Associate Account Executive
IHeartMedia
10.2018 - 08.2021
Inside Sales
Entercom Communications Corp.
03.2018 - 08.2018
Customer Service Representative
L.L. Bean
06.2017 - 12.2021
Social Media Intern
Entercom Communications Corp.
05.2017 - 07.2017
Bachelor of Science - Media Management
SUNY At Fredonia
Similar Profiles
Jaedan RichardsonJaedan Richardson
Customer Service Associate at Lowes Home ImprovmentCustomer Service Associate at Lowes Home Improvment
James BaxterJames Baxter
Outside Lawn and Garden Sales Representative at Lowes Home ImprovmentOutside Lawn and Garden Sales Representative at Lowes Home Improvment
Brian RamosBrian Ramos
Sales Associate at Lowes Home ImprovmentSales Associate at Lowes Home Improvment
Michelle PischkaMichelle Pischka
Assistant Director of Nursing at ElderwoodAssistant Director of Nursing at Elderwood
Dylan KacmarskiDylan Kacmarski
Merchandiser at Wright Beverage DistributorMerchandiser at Wright Beverage Distributor