Allison Schoonover
Corvallis,OR
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Service Desk Technition
Oregon State University
Corvallis, OR
12.2023 - Current
- Diagnosed system errors using remote access tools and resolved them efficiently.
- Performed routine maintenance and software updates on support tools and customer systems.
- Updated customer information and account status in the database following each interaction.
- Assisted with the installation of new software applications, operating systems, and hardware components on user workstations.
- Conducted research into a wide range of computing issues as required by customers or team members.
Cashier
McDonald's
Albany, OR
06.2020 - 07.2022
- Collected payments and provided accurate change.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained work area and kept cash drawer organized.
- Greeted customers and answered any questions they had about the store's products and services.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Education
High School Diploma -
South Albany High School
Albany Oregon06-2022
Some College (No Degree) - Business Administration
Linn Benton Community College
Albany, ORSkills
- Software installation
- Remote support
- Customer service and support
- Ticketing system
- User support
- Appointment scheduling
Timeline
Service Desk Technition
Oregon State University
12.2023 - Current
Cashier
McDonald's
06.2020 - 07.2022
High School Diploma -
South Albany High School
Some College (No Degree) - Business Administration
Linn Benton Community College