Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Allison Schrader

Story City

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Cookies Etc.
06.2022 - 08.2023
  • Responded to customer requests for products, services, and company information.
  • Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.

Study Abroad

Heineken & Kirkwood
01.2025 - 06.2025
  • Participating in a marketing-focused program collaboration with Heineken.
  • Gaining hands-on experience in global brand strategies and marketing analysis.

Intern

Envisioned Inc.
03.2025 - 05.2025
  • Collaborated remotely with business owners to create branded design assets including business cards, apparel mockups, and promotional materials for events.
  • Designed with brand consistency and target audience in mind using Adobe Creative Suite.

Greenhouse Worker

Holub Greenhouse Inc.
03.2021 - 07.2021
  • Planted, cultivated and harvested various types of trees, shrubs, and plants.
  • Rearranged planting beds and flower gardens seasonally.
  • Enhanced plant growth by implementing effective watering and fertilization techniques.

Buyer

Plato's Closet
11.2024 - 07.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.

Education

A.A.S. - Visual Communication & Design

Kirkwood Community College
06.2025

High School Diploma -

Gilbert High School
Gilbert, IA
05-2023

Skills

  • Design & Tech: Adobe Photoshop, Illustrator, InDesign, Canva, Figma
  • Web & Content: WordPress, basic SEO knowledge, Google Analytics (beginner)
  • Marketing Tools: Social media platforms (Instagram, Facebook, LinkedIn)
  • Soft Skills: Attention to detail, creativity, collaboration, time management
  • Customer service
  • Critical thinking

Timeline

Intern

Envisioned Inc.
03.2025 - 05.2025

Study Abroad

Heineken & Kirkwood
01.2025 - 06.2025

Buyer

Plato's Closet
11.2024 - 07.2025

Customer Service Representative

Cookies Etc.
06.2022 - 08.2023

Greenhouse Worker

Holub Greenhouse Inc.
03.2021 - 07.2021

A.A.S. - Visual Communication & Design

Kirkwood Community College

High School Diploma -

Gilbert High School

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