Allison Scivicque
New Orleans,LA
Summary
Focused and reliable server and bartender experienced in both high volume casual dining and fine dining settings. Proven history of good customer rapport by giving high-quality service. Communicative floor leader by offering assistance and training to new employees to keep the company morale strong.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Head Server/Head Bartender
Ernst Cafe
07.2021 - Current
- Provided customers with a stellar experience by using effective communication and hospitality.
- Streamlined dining operations for improved efficiency with effective communication and coordination among team members.
- By upselling menu items and recommending specialty cocktails, I was able to generate the restaurant a higher revenue.
- Approached guests in a timely manner after advising our self seating policy.
- Trained new servers to uphold company standards, generate revenue, and to give the best service possible.
- Addressed guest issues to ensure a positive dining experience.
- Trained staff members on use of a POS system and proper cash handling.
- Used positive communication to promote customer loyalty and positive experiences to already regular customers.
- Kept cash register accurate through an entire shift through correct billing and cash handling.
- Carried out complete opening and closing side-work to the fullest extent to prepare the next shift of team members.
Server and Bartender
Paolo's Restaurant And Wine Bar
01.2019 - 04.2021
- Checked with customers to ensure that they are enjoying their meals and took action to correct any problems.
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
- Present menus to patrons and answer questions about menu items, making recommendations upon request.
- Prepared hot, cold, and mixed drinks for patrons, and chilled bottles of wine.
- Explained how various menu items are prepared, describing ingredients and cooking methods.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Assisted host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests for their visit.
- Bringing wine selections to tables with appropriate glasses, and accurately pour wines for customers.
- Provided guests with information about local areas, including giving directions.
Education
High School Diploma -
Loranger High School
Loranger, LA05.2018
Skills
High-Volume Dining
Wine Service
Service Prioritization
Upselling Techniques
Certification
- Louisiana Responsible Vendors License
Timeline
Head Server/Head Bartender
Ernst Cafe
07.2021 - Current
Server and Bartender
Paolo's Restaurant And Wine Bar
01.2019 - 04.2021
High School Diploma -
Loranger High School
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