Allison Seers
Pomeroy,OH
Summary
Motivated leader and skilled problem-solver with a strong background in supervision, team building, and customer service. Known for implementing effective changes to drive company success. Committed to utilizing training, monitoring, and morale-building techniques to enhance employee engagement and performance.
Overview
10
10
years of professional experience
Work History
Customer Care Representative
United Bank
03.2023 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Logged call information and solutions provided into internal database.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Managed high call volume with exceptional professionalism and efficiency.
- Navigated multiple computer systems and applications to find information.
- Contributed to team success, consistently achieving call center performance metrics.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
Shift Manager
McDonald's Restaurant
09.2014 - 03.2023
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Upheld company standards and compliance requirements for operations.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
- Reinforced rules to promote superior employee performance.
- Managed daily cash intake by counting out registers and tabulating profits.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
CPC - Medical Coding
AAPC
Remote11.2022
High School Diploma -
Athens High School
The Plains, OH05.2015
Skills
- Maintaining Required Compliance
- Delegating Work
- Opening and Closing Procedures
- Mentoring and Coaching
- Problem Resolution
- Team Leadership
- Goal Setting
- Employee Coaching and Motivation
- Work Planning and Prioritization
- Complex Problem Solving
- Handling Customer Complaints
- Microsoft Office
- Quality Assurance
- Cash Handling
Timeline
Customer Care Representative
United Bank
03.2023 - Current
Shift Manager
McDonald's Restaurant
09.2014 - 03.2023
CPC - Medical Coding
AAPC
High School Diploma -
Athens High School
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