Allison Shaw
Navarre
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
9
9
years of professional experience
Work History
Licensed Personal and Commercial Lines Agent
Norton Insurance of Florida
05.2023 - Current
- Managing accounts for existing and new clients
- Serving as the first point of contact for all incoming calls, proving a welcoming introduction to Norton Insurance
- Ability to identify coverage gaps and make recommendations in order to mitigate risk
- Responsible for new client quoting, sales, and communication
- Consult with clients to understand their needs and maintain accurate records
- Stayed up to date on industry trends and regulations for the state of Florida
- Managed a diverse client portfolio, maintaining an organized system for tracking policy details and renewal dates
- Assist clients with concerns and claims, assuring all were handled promptly
- Contributed to team sales goals by cross-selling additional lines of coverage as appropriate based on client needs assessment results
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
Licensed Property & Casualty Insurance Agent
B. Murphy Insurance Group- AAA
09.2022 - 05.2023
- Spearheaded sales initiative as well as managing group memberships
- Maintained high client retention rates with regular follow-ups, personalized attention, and prompt resolution of issues
- Provided expert advice on property and casualty insurance options, ensuring clients were well-informed to make educated decisions
- Increased new business acquisition by actively prospecting for potential clients through phone calls, emails, and networking events
- Processed transactions for clients and maintained confidential information
- Maintained organization through Agency Zoom and other lead source sites
- Assisted with training new employees
- Attended industry conferences and workshops to stay current with emerging trends in property and casualty insurance markets
Assistant Business Manager & Wedding Coordinator
Adventures Unlimited, Inc
11.2021 - 07.2022
- Coordinate and execute venue site visits and weddings
- Organize and anticipate event requirements and handle numerous concerns in advance for smooth day of execution
- Consult with clients on venue, budget options, and timelines to plan unique weddings
- Design, build and staff booths for wedding trade shows
- Confirm reservations for daily event & activity bookings
- Supervise office and retail staff in the absence of the business manager
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Maintained confidentiality while handling sensitive information related to clients or internal matters within the organization
- Continuously sought opportunities for process improvement, implementing changes that positively impacted efficiency, quality, and customer satisfaction
- Social media management
Bartender/ Server/ Manager
Brew Angels Brewery
06.2019 - 07.2022
- Manage hiring and bar training of all new staff
- Create the schedules for front of house employees
- Event planning and coordination
- Social media coordinator
- Keep bar and kitchen server areas clean, stocked and organized
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift
- Served high customer volumes during special events, nights, and weekends
- Managed and motivated employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Cross-trained existing employees to maximize team agility and performance
Paraprofessional in ESE
Milton High School, Santa Rosa County School District
10.2018 - 11.2021
- Work with special education students in a high functioning Autism Spectrum Disorder, Social Thinking classroom
- Attend and contribute to student, teacher, and faculty meetings (IEP’s, etc.)
- Assisting with testing and other assignments
- Organization of classroom
- Create safe and comfortable environment for students
- Monitor student work for over 30 students for 6 class periods as well as accommodation and other paperwork
- Effectively communicate with teachers, administrators, and parents to ensure quality education and care is being provided
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members
Bartender
Illinois Tap
07.2018 - 08.2018
- Demonstrate flexibility regarding work assignments and work schedule
- Provide customer service which results in returning customers
- Monitor cash registers and collect payments
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift
Server
Finley's Tap House
05.2018 - 07.2018
- Performed efficiently in a fast-paced environment
- Experience with TOAST Point of Sale system
- Complete drink & food menu memorization
- Served food and beverages promptly with focused attention to customer needs
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
Host & Server
Nicholson’s Tavern & Pub
03.2018 - 04.2018
- Complete memorization of menu
- Ability to recommend specials & bar items
- Experience with Aloha Point of Sale system
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times
- Perform consistent check-ins with customers to ensure satisfaction
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts
- Answered customer questions about hours, seating, and menu information
Intake Specialist
Stateline Medical Equipment
10.2017 - 03.2018
- Quickbooks data entry
- Brightree data entry
- Check insurance and benefits eligibilities
- Answered phone calls and provided new clients with required paperwork to initiate service
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement
Personal Assistant
William (Billy) Joyce (Playpower Inc)
01.2016 - 01.2017
- Data and expense entry into Concur program
- Quickbooks data entry
- Maintained appropriate filing of personal and professional documentation
- Oversaw personal and professional calendars and coordinated appointments for future events
Education
Community Education
University of West Florida
Pensacola, FL01.2022
Art Teacher Education
Illinois State University
Bloomington, IL01.2016
Associates of Arts Degree - undefined
Lincoln Land Community College
Springfield, IL06.2014
Skills
- Strong Communication
- Quality Focused
- Adaptability
- Problem-solving
- Time management
- Multitasking
- Teamwork
- Organization
- Creative Thinking
- Industry networking
- Customer service
- Attention to detail
Timeline
Licensed Personal and Commercial Lines Agent
Norton Insurance of Florida
05.2023 - Current
Licensed Property & Casualty Insurance Agent
B. Murphy Insurance Group- AAA
09.2022 - 05.2023
Assistant Business Manager & Wedding Coordinator
Adventures Unlimited, Inc
11.2021 - 07.2022
Bartender/ Server/ Manager
Brew Angels Brewery
06.2019 - 07.2022
Paraprofessional in ESE
Milton High School, Santa Rosa County School District
10.2018 - 11.2021
Bartender
Illinois Tap
07.2018 - 08.2018
Server
Finley's Tap House
05.2018 - 07.2018
Host & Server
Nicholson’s Tavern & Pub
03.2018 - 04.2018
Intake Specialist
Stateline Medical Equipment
10.2017 - 03.2018
Personal Assistant
William (Billy) Joyce (Playpower Inc)
01.2016 - 01.2017
Art Teacher Education
Illinois State University
Associates of Arts Degree - undefined
Lincoln Land Community College
Community Education
University of West Florida
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