Allison Shepard
Brunswick,MD
Summary
Proven track record of enhancing customer satisfaction and streamlining processes, as demonstrated at Percepta with effective claims management. Skilled in problem-solving and computer skills, adept at working collaboratively to achieve results. Successfully adapted to fast-paced environments, ensuring high-quality service and support across roles.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Uber
Uber Eats
09.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Caregiver
Self-employeed
01.2010 - 01.2011
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Intake Coordinator
Med Solutions
11.2005 - 02.2010
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
Claims Processing Specialist
Percepta
07.2000 - 11.2006
- Coordinated with other departments such as finance and coding teams to resolve any issues related to payment calculations or coding errors in submitted claims.
- Enhanced customer satisfaction with timely claim resolution through effective communication and followup.
- Collaborated with team members to ensure consistency in claims processing, resulting in reduced discrepancies.
- Participated in ongoing professional development programs within the industry, staying current on best practices for efficient claims management.
Representative
Carnival Cruise Lines
01.2005 - 06.2005
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Education
High School Diploma -
Pleasant Valley High School
Brodheadsville, PA06.1988
No Degree - Phlebotomy
Keiser University
Fort Lauderdale, FL04.2018
No Degree - Electrocardiograph Technology
Keiser University
Fort Lauderdale, FL04.2018
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Verbal Communication
- Problem Resolution
- Decision-Making
- Computer Skills
Certification
phlebotomy technician
ECG Technician
Timeline
Uber
Uber Eats
09.2022 - Current
Caregiver
Self-employeed
01.2010 - 01.2011
Intake Coordinator
Med Solutions
11.2005 - 02.2010
Representative
Carnival Cruise Lines
01.2005 - 06.2005
Claims Processing Specialist
Percepta
07.2000 - 11.2006
High School Diploma -
Pleasant Valley High School
No Degree - Phlebotomy
Keiser University
No Degree - Electrocardiograph Technology
Keiser University