Summary
Overview
Work History
Skills
Work Availability
Quote
Timeline
Education
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Allison Sinatra

Ringwood,NJ

Summary

Organized, dependable, detail-oriented team player with strong organizational skills successful at managing multiple priorities with a positive attitude, plus the willingness to take on added responsibilities to meet team goals,seeks a full-time position that offers professional challenges utilizing interpersonal skills.

Overview

24
24
years of professional experience

Work History

Owner/Operations Manager

Ans Construction
04.2014 - Current
    • Managed day-to-day business operations.
    • Established foundational processes for business operations.
    • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
    • Generated revenues yearly and effectively capitalized on industry growth.
    • Prepared bank deposits and handled business sales, returns and transaction reports.
    • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
    • Put together realistic budgets based upon costs and fees for successfully operating business.
    • Prepared annual budgets with controls to prevent overages.
    • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
    • Identified and resolved unauthorized, unsafe, or ineffective practices.
    • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Installation/Repair Coordinator/Office Manager

Direct Fence Distributors
07.2019 - 09.2023
    • Implemented systems to improve efficiency.
    • Conducted critical pre-installation conferences with subcontractors
    • Led weekly production and operations contractor meetings.
    • Obtained building and specialty permits from local jurisdictional agencies.
    • Maintained and update customer information, repair logs and inventory.
    • Supervised teams of 16 installation crews to complete work on time and to company standards.
    • Scheduled and oversaw repair and installation activities.
    • Created and maintained daily and weekly reports for upper management.
    • Monitored priorities between install teams and management, delegating tasks to complete on time.
    • Created, maintained and updated filing systems for paper and electronic documents.
    • Established workflow processes and monitored daily productivity.
    • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
    • Defined clear targets and objectives and communicated to other team members.
    • Identified and communicated customer needs.
    • Managed efficient teams of up to 4 office employees, and 7 outside salesman.
    • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction.
    • Coached new hires on company processes.
    • Reported to senior management on organizational performance and progress toward goals.
    • Monitored product quality and communicated necessary improvements to site superintendent.

Office Coordinator/Manager

Abra Fence
03.2015 - 07.2019
    • Interacted with customers by phone, email, or in-person to provide information.
    • Answered and managed incoming and outgoing calls.
    • Maintained office supplies inventory by checking stock and ordering new supplies.
    • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
    • Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
    • Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
    • Provided clerical support, addressing routine, and special requirements.
    • Efficiently supervised filing, sorting and handling incoming and outgoing mail.
    • Delegated tasks to administrative staff, increasing office productivity.
    • Routed correspondence to facilitate timely communication between team members and customers
    • Tracked records, filed documents and maintained communication between clients to manage office activities.
    • Created and implemented secure filing systems for sensitive employee and client documents.
    • Supported HR by completing new hire orientation, incident reports and benefits paperwork on behalf of office employees.
    • Managed 1-employee clerical/permit office, supervising workers and enhancing productivity and efficiency.
    • Maintained computer and physical filing systems.
    • Created, maintained and updated filing systems for paper and electronic documents.
    • Updated reports, managed accounts, and generated reports for company database.
    • Monitored front areas so that questions could be promptly addressed.
    • Implemented project management techniques to overcome obstacles and increase team productivity.
    • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
    • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
    • Reported to senior management on organizational performance and progress toward goals.
    • Coached new hires on company processes.

Franchise Owner

Penske Truck Leasing
01.2000 - 12.2014
    • Managed labor, inventory and overhead costs effectively to maintain business profitability.
    • Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
    • Cultivated strong relationships with customers via in-store connections and strong social media presence.
    • Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
    • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
    • Assisted in recruiting, hiring and training of team members.
    • Interacted well with customers to build connections and nurture relationships.
    • Prepared bank deposits and handled business sales, returns and transaction reports.

Skills

  • Subcontractor Management
  • Multitasking
  • Attention to Detail
  • Installation Supervision
  • Client Relationship Management
  • Customer Service
  • Conflict Resolution
  • Problem Solving
  • Billing and Accounting Support
  • Computer Literacy
  • Data Entry and Analysis
  • Client Service
  • Customer Relations
  • Microsoft Word
  • Microsoft Excel
  • Credit Card Payment Processing

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield

Timeline

Installation/Repair Coordinator/Office Manager

Direct Fence Distributors
07.2019 - 09.2023

Office Coordinator/Manager

Abra Fence
03.2015 - 07.2019

Owner/Operations Manager

Ans Construction
04.2014 - Current

Franchise Owner

Penske Truck Leasing
01.2000 - 12.2014

Associate Of Applied Arts - Kindergarten And Preschool Education

Bergen Community College

High School Diploma -

Lodi High School

Education

Associate Of Applied Arts - Kindergarten And Preschool Education

Bergen Community College
Paramus, NJ
06.1994

High School Diploma -

Lodi High School
Lodi, NJ
06.1987

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Allison Sinatra