Allison Small
Fort Worth,TX
Summary
Dynamic professional with extensive experience at WinCo Foods, excelling in customer service and organizational leadership. Proven track record in enhancing operational efficiency and reducing discrepancies through effective inventory management. Adept at multitasking and fostering teamwork, delivering exceptional results while maintaining high standards of quality and customer satisfaction.
Overview
2026
2026
years of professional experience
Work History
Lead Clerk
WinCo Foods
Fort Worth, TX
11.2024 - Current
- Supervised daily operations, ensuring efficient workflow and adherence to safety standards.
- Trained new team members on procedures and best practices for optimal performance.
- Implemented inventory management processes, reducing stock discrepancies and improving accuracy.
- Coordinated scheduling to optimize staff coverage during peak hours and enhance customer service.
- Monitored compliance with company policies and procedures, ensuring operational excellence across departments.
- Improved customer satisfaction by addressing inquiries and resolving issues in a timely manner.
- Delivered exceptional customer service experiences by promptly addressing concerns and providing knowledgeable assistance.
- Provided administrative support to executive staff members when needed, demonstrating adaptability and resourcefulness in high-pressure situations.
- Enhanced communication between departments through the establishment of clearly-defined channels.
Freight Crew Member
WinCo Foods
Fort Worth, TX
2022 - 2024
- Operated forklifts and pallet jacks for efficient loading and unloading of freight.
- Ensured accurate inventory counts through regular stock checks and reconciliations.
- Maintained safety standards by adhering to proper handling procedures for hazardous materials.
- Collaborated with team members to streamline freight processing and improve workflow efficiency.
- Assisted in training new crew members on operational procedures and safety protocols.
- Conducted routine equipment inspections to ensure optimal performance and prevent breakdowns.
- Communicated effectively with supervisors to resolve logistical challenges promptly.
- Lifted and moved items weighing Number pounds multiple times per shift.
- Offered friendly, prompt customer service by answering questions, resolving issues quickly, and checking system for inventory.
- Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
- Loaded and unloaded trucks.
- Operated pallet jacks and forklifts to move freight and load trucks.
- Kept Type work areas neat and tidy by removing paper, trash and debris and sweeping floors.
- Complied with company and legal requirements to maintain safe working environment.
- Unloaded and stocked shelves and displays to maintain product quality and availability.
- Utilized various equipment such as pallet jacks, forklifts, and hand trucks to efficiently move heavy cargo throughout the facility.
- Achieved reduced error rates in order processing by diligently double-checking paperwork before submitting completed orders.
- Gained and maintained department product knowledge to facilitate customer service.
- Answered questions to foster pleasant environment, making customers feel welcomed and appreciated.
- Checked product quality and removed and destroyed expired, outdated and defective items.
- Adjusted temperatures in refrigerated cases and coolers and completed logs to maintain product safety.
- Supported team members in achieving daily goals, resulting in increased productivity and efficiency.
- Assisted with training new hires, sharing knowledge of best practices for effective freight handling and job performance.
- Identified and reported ordering and shipping discrepancies to supervisor to formulate effective solutions.
- Operated pallet jacks and forklifts to unload freight containers of varying weight and size.
- Collaborated with team members to resolve challenges and improve productivity.
- Maintained clean and organized work area to improve efficiency and comply with regulations.
Cashier
WinCo Foods
Fort Worth, TX
08.2020 - 07.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance throughout shifts.
- Assisted customers in locating products and resolving inquiries.
- Collaborated with team members to ensure smooth store operations.
- Implemented effective strategies for reducing checkout wait times.
- Trained new cashiers on register operations and customer service standards.
- Enhanced customer satisfaction by providing friendly, personalized service.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
Logistics Specialist
US Army
Fort Campbell , KY
02.2011 - 07.2014
- Managed inventory control processes to ensure optimal supply levels.
- Coordinated logistics for timely delivery of supplies and equipment.
- Streamlined supply chain operations, enhancing overall efficiency and reducing delays.
- Trained and mentored junior staff on supply management best practices.
- Analyzed supply needs to forecast requirements and minimize excess stock.
- Developed standard operating procedures to enhance operational consistency and compliance.
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Improved order fulfillment rates by closely monitoring backorders and expediting shipments when necessary.
- Managed the issuance and receipt of supplies, ensuring accurate record-keeping and accountability.
- Oversaw supply requests, accountability, and receipts.
- Implemented preventative maintenance schedules for equipment, reducing downtime due to malfunctions or wear-and-tear issues.
- Tracked unit supply budget and reported discrepancies to promote adherence.
- Resolved discrepancies in inventory records through diligent investigation and communication with relevant parties.
- Prepared unit and organizational supply documentation.
Education
Bachelor of Science - Business Administration
University of Maryland Global Campus
College Park, MD05.2021
High School Diploma -
Crowley High School
Crowley Texas05.2010
Skills
Professionalism
Records analysis
Document preparation
Paperwork processing
Customer satisfaction
Cash handling
Relationship building
Cash management
Database entry
Quality control
Quality management
Administrative support
Prioritization
Telephone etiquette
Administrative tasks
Basic accounting
Handling payments
Scanning and copying
Supply tracking
Peer relationships
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Flexible and adaptable
Problem-solving abilities
Multitasking
Multitasking Abilities
Reliability
Excellent communication
Reliable and punctual
Organizational skills
Team collaboration
Creative thinking
Active listening
Effective communication
Adaptability and flexibility
Verbal and written communication
Decision-making
Customer communication
Team building
Professional and mature
Confidentiality understanding
Task prioritization
Self motivation
Interpersonal skills
Professionalism
Timeline
Lead Clerk
WinCo Foods
11.2024 - Current
Cashier
WinCo Foods
08.2020 - 07.2021
Logistics Specialist
US Army
02.2011 - 07.2014
High School Diploma -
Crowley High School
Freight Crew Member
WinCo Foods
2022 - 2024
Bachelor of Science - Business Administration
University of Maryland Global Campus