ALLISON SMITH
West Jefferson,OH
Summary
Organized and expreienced Patient Access Coordinator with solid background in managing patient intake and streamlining administrative processes. Successfully facilitated patient flow and improved scheduling efficiency. Demonstrated expertise in patient registration and insurance verification, ensuring smooth operations.
Overview
10
10
years of professional experience
Work History
SERVER / BAR TENDER
LEE'S SPORTS AND SPIRITS
10.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
SENIOR PATIENT ACCESS COORDINATOR
GYNECOLOGY ONCOLOGY / THE JAMES
06.2021 - Current
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Managed inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Increased efficiency of daily operations by implementing electronic health record system for accurate data management.
- Made sure all operating rooms are utilized for our Gynecology clinic
- Finalizing finance documents needed for The James for sterilization surgeries
- Coordinated pre-admission testing and schedule surgeries
- Coordinated Oral Chemo appointments
- Processed daily mail for the entire clinic
- Provided coverage when needed
- Scheduled appointments as the doctor advises for each patient/or as patient requests
- Overview the upcoming days schedule to ensure everything is in order
REGISTRATION CLERK/ HEALTH INFORMATION CLERK
OHIO ENT AND ALLERGY PHYSICIANS
11.2015 - 06.2021
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
- Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
- Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
- Entered patient information into payment system accurately for billing purposes.
- Assisted patients with questions or concerns about their appointments, addressing any issues promptly and professionally.
- Confirmed patient demographics and updated practice management software for accuracy.
- Updated patient contact information to support accurate electronic medical records.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
- Processed records quickly to avoid delays and keep workflows running smoothly.
- Accurately scanned, indexed and inputted documents into electronic health record system.
- Processed records efficiently and oversaw timely project completion.
- Located, retrieved, sent and scanned medical record data.
STAFFING COORDINATOR
CORWN HEALTHCARE
01.2015 - 04.2015
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Worked closely with other departments within the organization to address workforce planning needs effectively.
- Developed and facilitated new-hire orientations.
- Managed a database of qualified candidates, ensuring accuracy and up-to-date information to expedite the hiring process.
- Assisted with personnel records management to support recordkeeping accuracy.
- Collaborated with hiring managers to understand specific position requirements and develop tailored recruitment strategies.
Education
High School Diploma -
TOLLES CAREER AND TECHNICAL CENTER
PLAIN CITY OHIO 05-2011
Skills
- Multitasking efficiency
- Strong attention to detail
- Patient check-in
- Registration management
- Registration data intake
- Healthcare experience
- Follow-up skills
- Initiative-taking
Timeline
SERVER / BAR TENDER
LEE'S SPORTS AND SPIRITS
10.2021 - Current
SENIOR PATIENT ACCESS COORDINATOR
GYNECOLOGY ONCOLOGY / THE JAMES
06.2021 - Current
REGISTRATION CLERK/ HEALTH INFORMATION CLERK
OHIO ENT AND ALLERGY PHYSICIANS
11.2015 - 06.2021
STAFFING COORDINATOR
CORWN HEALTHCARE
01.2015 - 04.2015
High School Diploma -
TOLLES CAREER AND TECHNICAL CENTER
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