Allison Smith
JULIAN,CA
Quote
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden
Summary
Conscientious self starter trained in management, recreation oversight, organization skills & motivating staff. Successfully manages multiple priorities/projects simultaneously with a high degree of accuracy while always maintaining a positive attitude. Accomplished in keeping programs fun, engaging and safe for members and guests alike while diligently enforcing rules and regulations. Detail-oriented team player with a strong willingness to take on added responsibilities to meet team goals while achieving platinum level of customer service. Utilize active listening skills and problem solving to obtain the best outcome for all parties involved. The ability to de-escalate conflict and maintain neutrality among peers, customers and other management team members. Excellent communicator.
Overview
16
16
years of professional experience
Work History
Assistant Park Manager
K Q Ranch Resort & Campground LLC.
Julian, CA
04.2021 - Current
- One of two individuals with security clearance such as alarm override passwords, keys to safes, vending machine and change machines.
- Assists with hiring, training and mentoring new staff members.
- Assign work to staff, set schedules, and motivate strong performance in key areas.
- Train and supervise staff to consistently meet performance goals and customer service standards.
- Developed and implemented successful peer to peer recognition program to motivate employees.
- Develops partnerships with external vendors and suppliers to obtain quality products and services.
- Organize and oversee special events such as birthday parties, tournaments and team-building activities.
- Run errands and provide general office support in professional environment.
- Responsible for maintaining Member Storage Contracts, filling storage vacancies, processing payments. Bringing past due accounts to good standing thru positive customer interaction.
- Works flexible hours across night, weekend and holiday shifts. On-call several nights per week answering Security Night Host phone 24/7
- Responsible for knowing procedures and daily tasks in all departments.
- Responsible for efficiently checking in members, guest and tours. Remaining knowledgeable in order to answer all questions and addressing any concerns.
- Purchasing building materials and supplies for Maintenance Department.
- Performing Park Manager duties when necessary.
- Maintains petty cash balance, collection and review of receipts submitted for reimbursement.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Works closely with Sales Department writing checks for cash deposits, spiffs etc.
- Restore customer loyalty by resolving complaints with workers, activities or services rendered.
- Cultivate strong relationships with customers to build loyalty and repeat business.
- Responsible for yearly losses report, gas consumptions per department, Inventory and Departmental charges.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Creates gift certificates for prize winners' redemption.
- Assists in planning and executing yearly holiday activities.
- Pays attention to detail while completing assignments.
- Developed strong communication and organizational skills through working on group projects.
- Excellent communication skills, both verbal and written.
- Manages time efficiently in order to complete all tasks within deadlines.
Store Manager
K Q Ranch Resort & Campground
Julian, CA
10.2017 - Current
- Schedules 4 employees for shifts, taking into account customer traffic and employee strengths.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Trained 5 new employees on proper protocols and customer service standards.
- Approved regular payroll submissions for 20 employees.
- Report issues to higher management with great detail.
- Managed 4 store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Tracked 20 employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Rotate merchandise and displays to feature new products and promotions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Monitored daily cash discrepancies and inventory shrinkage.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees while maintaining excellent customer service.
Painter's Assistant
McClusky's Quality Paint Svcs
Escondido, CA
07.2013 - 10.2015
- Posted advertisement on platforms such as Craigslist and Facebook seeking jobs.
- Responded to job listings orchestrating dates and ETA of job completions.
- Follow-up with customers after job completion to verify customer satisfaction.
- Placed ladders and scaffolds in correct locations and moved equipment as work progressed to completion.
- Worked with water and oil-based paints and trained on removal of unwanted or splattered paints.
- Covered surfaces with drop cloths, masking tape and paper during painting.
- Returned equipment and unused painting supplies to proper locations after each workday.
- Maintained painting equipment by cleaning paint guns, hoses and other equipment with paint solvent.
- Demonstrated knowledge of workplace safety principles and practices.
- Prepared different paintable surfaces prior to product application.
- Followed painter's directions for product application and site cleanup.
- Applied primers and rough coats according to painter's directions.
- Applied various protective coatings such as primers and preservatives to protect against rust and corrosion.
- Managed contracts and invoices from customers confirming on-time payment.
- Cleaned job site after project completion, removing tape, and tarps and inspecting for drips or inconsistencies in paint application.
- Carried paints and painting supplies to each job site and positioned to comply with painter's instructions.
- Masked, covered or otherwise protected non-paintable surfaces.
- Filled cracks, holes and joints with fillers using caulking guns and putty knives.
- Followed painter's directions for product application and site cleanup.
- Utilized proper personnel protective equipment during painting and preparation, avoiding inhalation of hazardous debris and toxic particulates.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Created and maintained detailed records of office expenses to accurately predict future budget requirements.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Assisted owner with special projects to complete all tasks by deadlines.
- Primed surfaces evenly prior to painting allowing paint to be applied evenly.
Account Manager
Review Boost
Carlsbad, CA
02.2012 - 12.2012
- Managed 8 accounts to improve their online reputation.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Built relationships with customers and community to establish long-term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
Telemarketing Representative
California Marketing
San Diego, CA
04.2010 - 12.2011
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Opened new accounts and documented personal, demographic information in system.
- Recorded and updated customer information in online systems.
- Successfully retained 2 Reid Publications accounts through proper pitch delivery and qualifying clients.
- Pitched Free Trade Journals to potential customers in designated market areas to secure clientele.
- Educated customers on product and service benefits, explaining features and answering questions.
- Delivered scripted pitches to customers reached via automatic dialing systems.
- Overcame objections using friendly, persuasive strategies.
- Developed extensive knowledge of products to better assist customers.
Administrative Intern
At Your Service Escrow
San Diego, CA
08.2007 - 04.2009
- Received and screened incoming calls, emails and visitors and alerted administrative manager to priority matters.
- Processed invoices and expenses to facilitate financial management.
- Maintained tidy and professional office space to give positive first impression to visitors.
- Managed incoming and outgoing mail and packages to facilitate prompt delivery and receipt.
- Prepared and edited documents and reports for quality and accuracy.
- Sought feedback and guidance from supervisors to improve on areas of weakness.
- Conducted research to assist with routine tasks and special projects.
- Scheduled meetings and appointments to prevent scheduling conflicts.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Answered incoming phone calls pleasantly directed calls to appropriate personnel.
- Maintained confidentiality and security of sensitive information to protect privacy and security of client and company data.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Created and updated records and files to maintain document compliance.
- Assisted with organization and maintenance of office filing system for easy retrieval of information.
- Developed and maintained positive relationships with clients by providing excellent customer service.
- Entered data into system and accurately updated customer accounts.
Education
High School Diploma -
Montecito High
Ramona, CA05.2001
Skills
- Store Operations
- Customer Satisfaction
- Customer Experience
- Constructive Feedback
- Park Rules and Regulations
- Maintenance Projects
- Timely Project Completion
- Basic Repairs
- Improvement Plans
- Property Showing
- Business Operations
- Basic Repairs
- Improvement Plans
- Property Showing
- Business Operations
- Store Opening and Closing Procedures
- Staff Training
- Staff Supervision
- Hospitality and Accommodation
Accomplishments
- Implemented Employee Peer to Peer Recognition Program
- Achieved high customer satisfaction through effectively introducing wide variety of products carried such as RV repair products, sewer connections and hoses, pet products, and several options in grocery & household products.
- Responsible for designing and enlisting vendor for production of company apparel for sale and for staff uniforms.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Park Manager
K Q Ranch Resort & Campground LLC.
04.2021 - Current
Store Manager
K Q Ranch Resort & Campground
10.2017 - Current
Painter's Assistant
McClusky's Quality Paint Svcs
07.2013 - 10.2015
Account Manager
Review Boost
02.2012 - 12.2012
Telemarketing Representative
California Marketing
04.2010 - 12.2011
Administrative Intern
At Your Service Escrow
08.2007 - 04.2009
High School Diploma -
Montecito High
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