ALLISON SMITH
Inman,SC
Summary
Accomplished in elevating operational efficiency and tenant satisfaction. Leveraging expertise in Property Management and Leadership to deliver superior results. Skilled in Yardi and adept at fostering customer relations. The strategic approach has consistently enhanced asset performance and organizational productivity. Experienced Director of Property Management with 10+ years of developing lease up strategies in this industry. Experienced with on-time collections and decreases unnecessary expenditures. Strong collaboration skills with supportive approach to creating effective site management teams.
Overview
21
21
years of professional experience
Work History
Director of Property Management
Housing Authority Of The City Of Asheville
10.2021 - 06.2023
- Monitored, investigated and resolved ongoing concerns on properties.
- Fostered a positive company culture by promoting open communication, teamwork, and recognition of employee achievements.
- Visited properties to conduct audits, monitor operations and support site teams.
- Engaged in ongoing professional development activities to stay current on best practices within the property management industry.
- Directed on-site staff effectively, promoting a collaborative work environment that improved performance and morale.
- Developed trainees and quickly acclimated them into their roles within the organization.
RAD Property Manager
Housing Authority Of The City Of Asheville
12.2014 - 10.2021
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Site Manager
Housing Authority Of The City Of Asheville
03.2011 - 12.2014
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Interviewed, hired, and trained new workers.
- Oversaw all daily office operations and equipment maintenance.
Asset Manager
Housing Authority Of The City Of Asheville
08.2009 - 03.2011
- Proactively identified areas for process improvement, driving increased efficiency throughout the organization.
- Managed risk by conducting thorough due diligence and regular portfolio reviews.
- Collaborated with legal teams to ensure compliance with regulatory requirements and industry best practices.
- Maximized return on investment by implementing effective asset allocation strategies.
- Kept detailed track of asset maintenance and potential future costs to accurately portray data and advise clients.
Manager
Housing Authority Of The City Of Asheville
06.2005 - 08.2009
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Assistant Manager
Housing Authority Of The City Of Asheville
06.2002 - 06.2005
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies. In addition to the aforementioned, it was duty to lend a hand wherever staffing was short.
- I presented rental units and amenities to potential applicants, secured rental agreements, collected rents and conducted any other functions requested by the Manager.
Education
Business Management
Shaw University Cape Center
Asheville NCGED -
Asheville High School
Asheville NC06.1984
Skills
Management
- Money Handling
- Customer Relations
- Team motivation
- Supervising Experience
- Property Leasing
- Yardi
- Fair Housing Regulations
Timeline
Director of Property Management
Housing Authority Of The City Of Asheville
10.2021 - 06.2023
RAD Property Manager
Housing Authority Of The City Of Asheville
12.2014 - 10.2021
Site Manager
Housing Authority Of The City Of Asheville
03.2011 - 12.2014
Asset Manager
Housing Authority Of The City Of Asheville
08.2009 - 03.2011
Manager
Housing Authority Of The City Of Asheville
06.2005 - 08.2009
Assistant Manager
Housing Authority Of The City Of Asheville
06.2002 - 06.2005
Business Management
Shaw University Cape Center
GED -
Asheville High School
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