Allison Smothers
Madisonville,LA
Summary
Proven leader in the retail sector, notably at Fleurt Boutique, where I spearheaded marketing campaigns and leveraged social media to significantly boost sales. Expert in pricing strategy and customer service, I excel in building partnerships and driving revenue growth through meticulous merchandise planning and client relations.
Overview
11
11
years of professional experience
Work History
Shop Owner
Fleurt Boutique
08.2010 - 10.2019
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Organized successful promotional events to generate increased foot traffic in the store, leading to higher sales conversions.
- Increased store revenue through effective product merchandising and targeted marketing campaigns.
- Improved profit margins by carefully analyzing sales data and adjusting pricing strategies accordingly based on demand fluctuations or competitor activity.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Managed day-to-day business operations.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Attended industry events and conventions to expain sales opportunities.
- Conducted comprehensive market research to identify new opportunities and trends.
Sales Associate
Laperin - London Hill
04.2009 - 05.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
Education
Bachelor Of Business - Business Administration
University of New Orleans
New Orleans, LASkills
- Networking and partnerships
- Business Operations
- Pricing strategy
- Customer service background
- Marketing experience
- Marketing expertise
- Social Media Marketing
- Customer service expertise
- Merchandise planning
- E-commerce Integration
- Customer Relations
- Verbal and written communication
- Client Service
- Marketing
- Attention to Detail
Timeline
Shop Owner
Fleurt Boutique
08.2010 - 10.2019
Sales Associate
Laperin - London Hill
04.2009 - 05.2019
Bachelor Of Business - Business Administration
University of New Orleans