Allison Sosinski
Imperial
Summary
Dynamic Store Manager with extensive experience at The Buckle, excelling in team leadership and customer service. Proven track record in enhancing sales through innovative merchandising and effective training. Skilled in inventory management and fostering a positive work environment, resulting in improved employee retention and customer satisfaction.
Overview
24
24
years of professional experience
Work History
Store Manager
The Buckle
01.2018 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
Manager in Training
The Buckle
07.2014 - 01.2018
- Enhanced team performance by implementing effective training strategies and management techniques.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Coordinated staffing schedules to ensure optimal coverage during peak hours without sacrificing employee satisfaction or work-life balance considerations.
- Maximized productivity through regular performance evaluations, providing constructive feedback, and setting clear expectations for staff members.
Store Manager
Body Central
01.2010 - 06.2014
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
Store Manager
Forever 21
10.2006 - 01.2010
Store Manager
Gadzooks
01.2003 - 10.2006
Store Manager
Wild Pair / Bakers
09.2001 - 01.2003
Education
No Degree - General
Belleville Area College/SWIC
Belleville, ILSkills
- Customer service
- Multitasking and organization
- Store operations
- Training and mentoring
- Store opening and closing
- Friendly and positive
- Inventory management
- Store merchandising
- Team leadership and coaching
- Recruitment and hiring
Timeline
Store Manager
The Buckle
01.2018 - Current
Manager in Training
The Buckle
07.2014 - 01.2018
Store Manager
Body Central
01.2010 - 06.2014
Store Manager
Forever 21
10.2006 - 01.2010
Store Manager
Gadzooks
01.2003 - 10.2006
Store Manager
Wild Pair / Bakers
09.2001 - 01.2003
No Degree - General
Belleville Area College/SWIC
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