Allison Stevanus

• Responsible for timely and accurate billing and collections of hospital claims to patients and 7 third party payers.
• Review and analyze information contained on claims for accurate submission to third party payers to remit patient
• Responsible for all phases of billing and attaching appropriate documentation for payment.
• Analyzes payments and adjustments for accuracy.
• Update patient demographics and insurance changes.

Responsible for accurate encounter registration including data entry of demographic, insurance, and scheduling for the clinic patient.

Initially greets patients and visitors in a prompt, courteous and helpful manner as they arrive for check in for their appointment.

Educates the staff and physicians in the process of scheduling and use of computer systems.

Schedules patients for appointments over the phone, in person and electronically.

Manages multiple responsibilities at a time including patient inquiries, correspondence, data entry, medical record compliance, stock forms, and other office support functions.

Confirm eligibility from insurance companies via websites. Provide insurance verifications for 6 clinics.

Demonstrate proficient use of computer software, telephone system and general office equipment.

Support organizational efforts towards regulatory mandates.

Other duties as assigned.

Greeted patients, collected new and recurring patient information and insurance information.

Scheduling patient’s appointments and scanning patient’s paperwork into patient charts.

Managing incoming and outgoing phone calls.

Handling protected health records, handling referral information.

Providing financial counseling for patients and posting over the counter payments.

Daily document research on an electronic health/medical review system.

Managed Businesses drug testing accounts.

Worked with laboratories to inquiry about testing protocols.

Managed incoming and outgoing phone calls.
Resolved customer inquiries in a timely manner.
Demonstrated active listening skills when responding to customer questions and complaints.
Counseled patients about drug test results.
Managed Businesses drug testing accounts.
Worked with laboratories to inquiry about testing protocols.

Answers and resolves telephone inquiries/requests initiated by customers or prospective customers in a prompt, accurate and courteous manner.

Use proper telephone etiquette and all available resources to respond to incoming customer inquiries, requests and complaints competently and courteously.

Troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately.

Complete all required documentation associated with the handling of calls and maintain complete and accurate records.

Report laboratory results to clients and patients using established protocols.

Follow through in a timely manner to resolve all issues and concerns.

Provide education and guidance to clients about lab processes.

Escalate issues as appropriate to keep supervisor informed of client concerns, problems or deviations from established procedures.