Allison Stuckey

· Complete exception billing to update quantity, item, price, misc. charges or freight prior to billing per established guidelines

· Runs reports to identify outstanding orders for follow up and works with Operations, Sales and Customer Service to resolve issues.

· Creates additional billings in the Order Entry system as required

· Processes credit memos in the Order Entry system according to established approval

matrix.

· Supports locations during physical inventory

· Manage assigned tasks within a group mailbox

· Maintains effective communication with external as well as internal customers in Operations, Accounts Receivable, Accounts Payable, Rebate & Contracts, Average Cost, Customer Service and Sales.

· Other related duties and responsibilities as required or assigned

· Systems used include Oracle, VOS(SFD), Compass, Excel, Outlook, Word, IXOS scanning, Uniscore and Salesforce

· Complete exception billing to update quantity, item, price, misc. charges or freight prior to billing per established guidelines

· Runs reports to identify outstanding orders for follow up and works with Operations, Sales and Customer Service to resolve issues.

· Creates additional billings in the Order Entry system as required

· Processes credit memos in the Order Entry system according to established approval

matrix.

· Supports locations during physical inventory

· Manage assigned tasks within a group mailbox

· Maintains effective communication with external as well as internal customers in Operations, Accounts Receivable, Accounts Payable, Rebate & Contracts, Average Cost, Customer Service and Sales.

· Other related duties and responsibilities as required or assigned

· Systems used include Oracle, VOS(SFD), Compass, Excel, Outlook, Word, IXOS scanning, Uniscore and Salesforce

· Data Entry for our National Field Sales Team

· Quality Assurance on all contracts submitted; ensuring that the Sale was good for both sides

· Take escalated calls that are directly involved with billing

· Assisted with Executive Escalations

· Worked Directly Account Management and Senior Leadership

· Created Training Documents

· Collected on a portfolio of the Premium Products; Consistently month over month; averaging $85,500.00

· Responsible for credit disputes (Chargebacks) that fell under the ‘Premium Product

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