Allison Sweck

-Provide immediate support to Quality Manager in monitoring plasma center processes to ensure overall compliance with CSL Operating Procedures, as well as all applicable local, state, federal requirements.

-Ensure compliance to all training needs, standard operating procedures, processes and other regulatory or company directives are adhered in order to support the operations and quality requirements for business operations.

-Collaborate with center management in the development and implementation of continuous improvement plans.

-Represent the center during internal and external audits, address quality concerns, and stop operations if needed.

-Perform final quality review and release for all shipment and associated documents.

-Maintain confidentiality of all personnel, donor, and center in formation.

-Ensure center records quality review to ensure thoroughness, accuracy and timeliness of required information. Initiate investigation and ensure documentation of regulatory deficiencies. Determine the need for corrective action, ensure appropriate documentation and determine effectiveness of the action.

-Assist qualified donors in completing the screening process, perform health screenings, and finger sticks to obtain sample to test donors hematocrit and total protein levels.

-Answer telephone to assist callers or transfer call to appropriate staff member ,and greet and direct all guest who enter center.

-Ensure the accurate recording of donor data in the electronic donor information system as outlined in the standard operating procedures.

-Maintain clean efficient work environment and ensure sufficient operating supplies and forms are available as needed.

-Maintain confidentiality of all personnel, donor, and center information.

• Managed incoming calls and inquiries, ensuring accurate information dissemination to patients and families.
• Assisted in maintaining patient records, ensuring compliance with privacy regulations and data accuracy.
• Monitored waiting room activities, addressing concerns promptly and maintaining a calm atmosphere for patients.
• Ensured patient confidentiality by adhering to HIPAA guidelines while handling sensitive information.
• Efficiently completed daily tasks such as mail sorting, message taking, or other duties assigned by supervisors.
• Improved patient check-in experience by verifying personal information quickly yet accurately upon arrival.

-Deliver exceptional customer experiences in the role of head coach through coaching, zoning, team selling and personally selling.

-Display an understanding of all associate roles and ensure all roles work for the good of the team and the customer.

-Independently managing labor hours within the store to drive top-line sales and profit.

-Floorset mapping and execution, product launch support, onboarding, and shipment processing.

-Demonstrate and lead company policy and procedures.

-Supports operation through maintaining visual standards, payroll management, and merchandise availability.

-Act as front-line supervisor responsible for assigning work and providing direction to non-supervisory associates.

-Answer calls when needed to assist caller and greet all who enter store and direct them to an available associate to solve all needs.