Allison Swick
Peoria,AZ
Summary
Highly-motivated and experienced-leader with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed to inspire staff to perform their best.
Overview
12
12
years of professional experience
Work History
Security Sergeant
The Quechan Resort and Casino
Winterhaven , CA
2023.02 - 2023.07
- Responsible for supervising and the training of Security Officers and Corporals to adhere to the overall protection and safeguarding of assets, employees and guests.
- Provided training on security techniques and procedures to subordinates.
- Assigned daily post schedules for Security Officers and monitored their performance during shifts.
- Inspected posts and met with subordinates to outline tasks and responsibilities.
- Responsible for reviewing and editing of incident reports prepared by subordinates for completeness and accuracy.
- Evaluations of subordinates and follow up with appropriate disciplinary action as necessary.
- Kept detailed shift report on daily activities and notable incidents.
- Maintained logs on key holders, radio and other inventory with accuracy.
- Interacted regularly with customers to provide assistance when needed.
- Resolved customer complaints regarding guest services issues in a timely manner, on behalf of the Casino Shift Manager.
- Investigated all reports of accident and injury at the casino an d made findings known to the Security Safety and Risk Manager.
- Responded to emergency situations such as medical emergencies, fires, hazardous materials incidents, civil disturbances and internal alarms.
- Conducted regular inspections of facility equipment and systems for proper functioning and safety compliance.
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
- Assisted local law enforcement agencies when necessary during investigations or arrests involving company property or personnel.
- Participated in drills designed to test emergency response procedures.
Call Center Representative
Convey Health Solutions
Yuma , AZ
2022.02 - 2022.08
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues daily with call management system and web-based communications.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Attended regular training sessions on updates and changes within the industry or organization.
Budtender
Reef Dispensaries
Glendale , AZ
2021.02 - 2021.06
- Greeted customers with a friendly and inviting attitude to align with company core values.
- Verified customer identification to ensure they met age requirements for purchasing cannabis products.
- Advised customers on various products such as effects, flavors, potency levels, and prices.
- Educated customers on responsible consumption practices such as dosage control, safe storage methods and patients advocacy.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Utilized point of sale systems to handle high-volume transactions accurately and efficiently.
- Possess ability to descale situations.
- Kept up-to-date records of all transactions in compliance with state regulations.
- Researched new products, strains and trends as well as important law changes regarding dispensaries and state allotments.
- Ensured store cleanliness by wiping down surfaces and restocking supplies regularly.
Surveillance Supervisor
Desert Diamond Casinos
Glendale , AZ
2016.05 - 2020.03
- Responsible for supervising the surveillance staff and monitoring all activity within the gaming day-to-day operations.
- Developed training programs for new surveillance personnel, teaching proper procedures, detecting cheating methods and practicing investigative strategies.
- Coordinated with tribal law enforcement and gaming agency on investigations related to criminal activity and other violations within the casino premises.
- Reviewed incident reports submitted by Surveillance Officers to determine completeness and accuracy.
- Ensured all assignments and tasks are completed by Surveillance Officers at the end of shift.
- Managed shift schedules and PTO requests for Surveillance Officers.
- Reviewed attendance for Surveillance Officers and distributed attendance discrepancies when necessary.
- Responsible for employee evaluations and providing feedback as well as disciplinary actions for Surveillance Officers.
- Attended monthly meetings with upper management team members discussing current trends in casino security practices and the daily casino operations.
Surveillance Operator
Blue Water Resort & Casino
Parker , AZ
2012.10 - 2016.05
- Responsible for overall protection of assets and safety of employee and guests with the use of CCTV footage and various surveillance computer applications.
- Analyzed data collected from various sources including CCTV footage, alarm systems, access control systems with best investigative practices.
- Posses critical solution-based thinking and able to make difficult decisions within a high-paced, stressful environment.
- Maintained constant communication with other Departments and employees using 2-way radio with codes or telephones.
- Generated investigative reports regarding all criminal activities, gaming violations, monetary transactions and the day-to-day operations.
- Enforced adherence to state and tribal gaming compact as well as company policies and procedures, and regulations.
- Coordinated with other departments within the enterprise to enforce internal control standards and reporting any irregularities or violations with proper documentation.
- Assisted with outside agencies and law enforcement personnel with relevant footage from surveillance cameras and provide any pertaining information.
- Conducted periodic checks of all surveillance systems, ensuring proper functioning and operation.
- Knowledgeable in Class III Carnival Table Games, Slots and Poker Room procedures, rules and cheats.
Movie Theater Attendant
Blue Water Cinemas
Parker , AZ
2012.09 - 2012.10
- Greeted all customers in a friendly manner and provided positive, informational interactions.
- Operated POS systems to process customer transactions in the box office and concession stand areas.
- Checked identification of customers purchasing restricted-age tickets or items.
- Managed cash and credit transactions and balanced registers after shifts.
- Kept accurate records of ticket sales and concession stand purchases using POS systems.
- Performed ushering duties and assisted customers with seating using excellent guest service.
- Monitored guests during movie screenings to ensure that everyone was following theater policies.
- Ensured theater cleanliness by sweeping aisles and wiping down surfaces between shows.
- Restocked concession stands with food, drinks, napkins, utensils., throughout each shift.
- Conducted regular inspections of all equipment to ensure it was functioning properly.
- Maintained positive working relationship with fellow staff and management.
- Complied with health and sanitation practices and procedures.
Customer Service Cashier
Lane Bryant
Yuma , AZ
2011.05 - 2012.09
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments and complete customer purchases.
- Processed credit card transactions and credit card applications accurately and efficiently.
- Balanced cash drawers at the end of each shift.
- Informed customers about product pricing and answered questions regarding products availability.
- Resolved customer complaints in a professional manner.
- Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Complied with all health and safety regulations while performing job duties.
Education
Gila Ridge High School
Yuma, AZ2011-05
Skills
- Interpersonal Communication
- Cash Handling
- Cash Drawer Balancing
- Ticket Selling
- Order Verification
- Age Verification
- POS System Operation
- Seating Options Guidance
- Cleaning and Sanitization
- Accountability
- Quick Learner
- Event Scheduling
Timeline
Security Sergeant
The Quechan Resort and Casino
2023.02 - 2023.07
Call Center Representative
Convey Health Solutions
2022.02 - 2022.08
Budtender
Reef Dispensaries
2021.02 - 2021.06
Surveillance Supervisor
Desert Diamond Casinos
2016.05 - 2020.03
Surveillance Operator
Blue Water Resort & Casino
2012.10 - 2016.05
Movie Theater Attendant
Blue Water Cinemas
2012.09 - 2012.10
Customer Service Cashier
Lane Bryant
2011.05 - 2012.09
Gila Ridge High School
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