Summary
Overview
Work History
Education
Skills
Hobbies,
Timeline
Generic

Allison Tappan

Loudon,NH

Summary

Proven to enhance project outcomes and sales targets, I leveraged strong communication and organizational skills at TeleTech Holdings and other employers. Skilled in customer service and data entry, I consistently exceed expectations by driving efficiency and fostering team collaboration. Achieved a notable increase in customer satisfaction and operational productivity, demonstrating adaptability and a results-driven approach.

Overview

34
34
years of professional experience

Work History

Labor Worker

Barnard Flooring
05.2018 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained clean and organized work areas, contributing to overall efficiency on the job site.
  • Assisted in loading and unloading materials, ensuring timely delivery to appropriate job sites.
  • Performed general housekeeping and cleaning tasks.
  • Maintained tools and equipment in good working condition through regular inspection and repair activities.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Prepared worksites for new projects by clearing debris and setting up necessary equipment.
  • Prepared job sites by removing debris and setting up materials and tools.
  • Contributed to successful project completions by following blueprints and instructions accurately.
  • Loaded and unloaded materials onto trucks and trailers.
  • Loaded and unloaded materials and equipment onto and off construction sites.
  • Cleaned and maintained tools, equipment and worksites.
  • Mixed and poured concrete for variety of projects.
  • Provided labor support to carpenters, masons and other skilled trades.

Sales Associate

TeleTech Holdings
04.2011 - 07.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Collaborated with team members to achieve monthly sales targets.
  • Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Residential Supervisor

Fellowship Housing
06.1997 - 10.2008
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Managed daily operations of the residential facility to ensure a safe, clean, and comfortable living environment for residents.
  • Observed strict safety guidelines and regularly inspected bedrooms and common areas for any issues that posed danger to residents and staff members.
  • Scheduled fun social and recreational activities for residents.
  • Coordinated with community resources to provide additional support services for residents such as mental health counseling or vocational training opportunities.
  • Ensured adherence to all federal, state, and local regulations governing residential facilities through consistent monitoring and timely updates to policies as needed.
  • Maintained accurate records of resident progress, incidents, and other relevant information in compliance with regulatory requirements.
  • Organized recreational activities for residents that promoted socialization, physical activity, and overall well-being within the community setting.
  • Conducted regular assessments of facility conditions to identify areas needing maintenance or improvement, ensuring optimal living conditions for residents.
  • Facilitated open lines of communication between residents'' families and staff members to keep them informed regarding their loved ones'' progress in the program.
  • Created a welcoming atmosphere within the residential community by organizing events and celebrations that fostered positive relationships among residents, staff members, and families.
  • Promoted positive relations between residents and staff.
  • Solved grievances and complaints by collaborating with residents.
  • Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
  • Enforced policies and safety standards through building and room rounds.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Provided crisis management and intervention during emergency situations.
  • Coordinated activities and events to create safe, positive and inclusive environment.

Assited. Clients at Job Sites

Work Opprtinities
03.1991 - 07.1994
  • Identified opportunities for improvement within workflows, resulting in a more streamlined approach towards completing tasks.
  • Supported construction teams, assisting in various tasks such as digging trenches or moving equipment.
  • Managed resources effectively, reducing waste and optimizing material usage throughout projects.
  • Facilitated communication among crew members to avoid misunderstandings that could lead to delays or mistakes on the job site.
  • Helped maintain safe working conditions through diligent inspections and adherence to safety protocols.
  • Maintained a clean, organized job site that promoted efficiency among workers and reduced potential hazards.
  • Maximized productivity of crew members through skillful delegation of tasks based on individual strengths and expertise areas.
  • Demonstrated adaptability when faced with unforeseen circumstances or delays by quickly developing alternative solutions while maintaining focus on achieving desired outcomes.
  • Mentored junior staff members to develop their skills and contribute effectively to project success.
  • Improved project efficiency by implementing effective scheduling and resource allocation strategies.
  • Enhanced safety on the job site by conducting regular inspections and enforcing strict adherence to safety protocols.

Education

Patient Care Technician - Phlebotomy, EKG, LNA,

Salter School of Nursing
Manchester, NH
05.2018

Associates - Human Services Mental Health

NHTI
Concord, NH
05.1996

Skills

Work from home

Customer service work

Sales, data entry

Hobbies,

Snowmobiling,  Motorcycle riding.  Horse  back riding.  I love Animals and I am probably  going back to school to work with Animals.

Timeline

Labor Worker

Barnard Flooring
05.2018 - Current

Sales Associate

TeleTech Holdings
04.2011 - 07.2014

Residential Supervisor

Fellowship Housing
06.1997 - 10.2008

Assited. Clients at Job Sites

Work Opprtinities
03.1991 - 07.1994

Patient Care Technician - Phlebotomy, EKG, LNA,

Salter School of Nursing

Associates - Human Services Mental Health

NHTI

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Allison Tappan