Summary
Overview
Work History
Skills
Certification
Timeline
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Allison Tatro

Jeffersonville,VT

Summary

Accomplished Director of Housekeeping at Smugglers Notch Resort, renowned for elevating guest satisfaction through innovative procedures and staff development. Proficient in budgeting and operations, I significantly reduced turnover and streamlined inventory, achieving top-tier cleanliness standards. My leadership and negotiation skills have fostered strong vendor relationships and optimized resource use, reflecting a commitment to excellence and efficiency.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Director of Housekeeping

Smugglers Notch Resort
06.2008 - Current
  • Improved overall guest satisfaction by implementing efficient housekeeping procedures and staff training programs.
  • Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
  • Ensured compliance with safety and sanitation regulations, maintaining a clean and hygienic establishment at all times.
  • Streamlined inventory management processes, reducing waste and ensuring consistent availability of necessary supplies.
  • Developed strong working relationships with vendors, negotiating favorable terms for supply contracts and service agreements.
  • Managed budget allocation for the housekeeping department, optimizing resource utilization while maintaining high-quality services.
  • Collaborated with human resources to refine recruitment strategies for the housekeeping department, attracting top talent and reducing time-to-fill open positions.

Executive Housekeeping Manager

Edgewater Resort
06.2006 - 06.2007
  • Enhanced overall guest satisfaction by implementing thorough cleanliness and maintenance programs.
  • Streamlined housekeeping operations for increased efficiency through regular staff training and performance evaluations.
  • Reduced operational costs with effective budget management, inventory control, and vendor negotiations.
  • Ensured compliance with safety regulations, maintaining a safe work environment for all employees.
  • Collaborated with other department managers to achieve seamless coordination between housekeeping services and hotel operations overall.
  • Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.

Senior Housekeeping Supervisor

Smugglers Notch Resort
06.1993 - 06.2006
  • Enhanced overall guest satisfaction by implementing efficient housekeeping procedures and maintaining high standards of cleanliness.
  • Streamlined room cleaning processes for faster turnover times, resulting in increased guest satisfaction ratings.
  • Trained and mentored junior housekeeping staff, improving their skills and performance levels.
  • Conducted regular inspections of assigned areas to ensure compliance with cleanliness and safety standards, ensuring a safe environment for both guests and staff.

Skills

  • Operations
  • Budgeting expertise
  • Scheduling Coordination
  • Guest service
  • Staff evaluations

Certification

  • Effective Leadership Training

Timeline

Director of Housekeeping

Smugglers Notch Resort
06.2008 - Current

Executive Housekeeping Manager

Edgewater Resort
06.2006 - 06.2007

Senior Housekeeping Supervisor

Smugglers Notch Resort
06.1993 - 06.2006

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Allison Tatro