Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Allison Weakley

Springfield,IL

Summary

Highly skilled Medical Office Specialist with experience in managing medical office operations, patient scheduling and healthcare billing. Strengths include solid understanding of medical terminology, exceptional organizational skills and proficiency in electronic health records systems. My previous roles have demonstrated improved workflow efficiency and enhanced patient satisfaction through quality service delivery. I am a highly-dependable employee with sound understanding of medical laws and ethics. I have superior communication and organization skills, am personable, honest and have a compassionate demeanor. I am a hardworking medical administrative professional who offers great people skills, organized file management and deep understanding of patient protections. I am able to enhance office operations by staying on top of patient and staff needs. I have experience with electronic recordkeeping and insurance documentation. I feel that I am a results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Medical Office Specialist

SIU Medicine
Sprinfield, IL
03.2021 - Current
  • Responded promptly to requests from medical staff members for assistance or information related to patient care.
  • Answered and directed incoming calls in a professional manner.
  • Resolved customer service issues in a timely manner while maintaining professionalism.
  • Maintained confidentiality of sensitive patient information in accordance with HIPAA regulations.
  • Processed payments from patients and maintained accurate financial records.
  • Greeted patients upon arrival at the office, checked-in patients, collected necessary paperwork, and provided directions to exam rooms.
  • Ensured compliance with HIPAA regulations regarding privacy of patient information.
  • Prepared correspondence and other documents as needed.
  • Participated in team meetings and training sessions as required by the organization.
  • Maintained inventory of office supplies, equipment, and medications; ordered additional items when needed.
  • Provided administrative support to medical staff, including scheduling patient appointments and managing physician calendars.
  • Performed data entry of patient information into electronic health records system.

Certified Nursing Assistant

HSHS St Johns Hospital
Springfield, IL
06.2019 - 03.2021
  • Transported patients to treatment units, using wheelchair or stretcher.
  • Answered call lights promptly and responded to patient needs accordingly.
  • Served meals to patients in their rooms and assisted with feeding when needed.
  • Assisted with admission procedures such as gathering personal data from the patient's chart.
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Collected specimens for testing purposes upon request from physicians or nurses.
  • Provided comfort measures such as back rubs and positioning pillows for added comfort.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Participated in educational programs related to nursing assistant skills development.
  • Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
  • Provided emotional support to family members regarding end-of-life decisions.
  • Assisted with ambulation of patients utilizing appropriate equipment safely.

Waitress/Restaurant Hostess

Abe's Hideout
Springfield, IL
06.2015 - 06.2019
  • Answered questions about menu items, ingredients, and pricing.
  • Took orders for food and drinks and delivered them to guests.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Greeted customers and provided menus.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Provided accurate change for cash transactions using a cash register system.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Bussed tables as needed during peak hours.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Processed payments accurately using cash registers or POS systems.
  • Developed positive relationships with regular customers through friendly conversation.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Performed basic math calculations when computing bills for customers' meals.

Education

High School Diploma -

Sacred Heart Griffin High School
Springfield, OR
05-2017

Some College (No Degree) -

Lincoln Land Community College
Springfield, IL

Skills

  • HIPAA Compliance
  • Medical Transcription
  • Medical Documentation
  • Appointment Setting
  • Office Management
  • Healthcare regulations
  • Insurance Verification
  • Attention to Detail
  • Problem-Solving
  • Workload Management
  • Medical Records Maintenance
  • Medical software applications
  • Phone and Email Etiquette
  • Patient Relations
  • Clinical Documentation
  • Appointment Coordination

Certification

  • Certified Nursing Assistant

References

References available upon request.

Timeline

Medical Office Specialist

SIU Medicine
03.2021 - Current

Certified Nursing Assistant

HSHS St Johns Hospital
06.2019 - 03.2021

Waitress/Restaurant Hostess

Abe's Hideout
06.2015 - 06.2019

High School Diploma -

Sacred Heart Griffin High School

Some College (No Degree) -

Lincoln Land Community College

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Allison Weakley