Allison Teague
Sales Professional
LENNON,MI
Summary
Reliable and upbeat appliance sales professional successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and upselling. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Strategy and Execution Intern
Materion
Lennon, MI
06.2022 - 10.2022
- Responsible for providing strategic leadership to Operational Excellence function that evaluates existing processes and provides recommendations and optimal solutions for process improvements and best practices.
- Accountable for overall performance of the Operational Excellence function across Sales & Marketing.
- Collaborated with executives and various departments and lines of business to identify and prioritize process improvement opportunities to meet various information needs.
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Conducted research, gathered information from multiple sources and presented results
- Participated in team-building activities to enhance working relationships
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
Customer Service Representative
DTE Energy
Cass City, MI
02.2021 - 06.2022
- Answered incoming customer phone calls and resolved customer inquiries related to turn-on and disconnection of services, electrical and gas outages, billing questions and gas leaks
- Initiated and responded to customer inquiries related to various products and services
- Gathered and analyzed current and historical data from customer records to respond to service requests and inquires
- Followed up with key contacts within Customer Care and other departments to assure timely resolution of complaints, inquiries and requests
- Conducted customer business within Michigan Public Service Commission rules and established guidelines
- Processed customer payments per established guidelines
- Communicated with customers effectively and accurately
- Managed over 100 customer calls per day
Assistant Store Manager
AT&T
Oxford, MI
10.2018 - 02.2021
- Provided extraordinary customer service by being compassionate towards and understanding their needs
- Built value by offering tailored and thoughtful solutions to fit each person, family, or business
- Represented the AT&T brand with the utmost professionalism and courtesy
- Assisted leaders with store operations and duties
- Cooperated with fellow ASMs to achieve team approach to sales and customer service
- Achieved sales benchmarks and milestones
- Worked with Company leaders to stand out, serve, and succeed within local community
- Stayed informed on technology, marketing, social and advertising trends across industry
- Executed online marketing campaigns for ecommerce such as online display advertising inclusive of use of video, search optimization (paid, natural, site side search), affiliate marketing, email marketing, mobile marketing, social networking, and viral marketing to create buzz, drive traffic and generate downloads, logins, and sales
- Administered and executed online promotions
Appliance Sales Specialist
The Maytag Store
Saginaw, MI
05.2017 - 10.2018
- Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.
- Relayed information regarding current store promotions, sales and special events to customers.
- Maintained product knowledge to assist and educate customers on options available.
- Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants.
- Drove team revenue totals by bringing in top sales numbers.
- Explained benefits and features of warranty programs, resulting in consistent add-on sales
- Achieved over a million dollars in sales revenue
Consultative Sales Associate, Home Appliances
Sears
Flint, MI
07.2014 - 05.2017
- Optimized credit, gift card, Shop Your Way Rewards and multi-channel opportunities including Protection Agreements, delivery, and installation Maintained current knowledge of merchandise lines
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
- Communicated with transportation team and dispatch around load planning and delivery dates Showed customer features and benefits that support customer needs established during qualifying process
- Identified customer needs and provides appropriate solutions using approved selling practices and guidelines
- Upsold warranties and maintenance plans to customers purchasing merchandise
- Met and exceeded associate performance standards consistently
- Understood website navigation, and proactively leveraged technology to facilitate customer experience and provide customer solutions when product is not available in store
- Processed customer transactions in Point-of-Sale system, including sales, returns and exchanges in accordance with authorized procedures
Crew Trainer
McDonalds
Flushing, MI
03.2014 - 07.2015
- Trained and coached crew members on proper food safety procedures, customer service skills, and operational efficiency.
- Assisted with development of training programs for new hires to ensure that all employees are trained in accordance with company standards.
- Provided coaching and feedback to crew members regarding their performance against established goals and objectives.
Education
BBA - Business Administration
Liberty University
Lynchburg, VA 05.2022 - Current
Associates - Business Administration / Marketing
Saginaw Valley State University
Saginaw 09.2015 - 09.2017
Skills
Sales expertise
undefinedTimeline
Strategy and Execution Intern
Materion
06.2022 - 10.2022
BBA - Business Administration
Liberty University
05.2022 - Current
Customer Service Representative
DTE Energy
02.2021 - 06.2022
Assistant Store Manager
AT&T
10.2018 - 02.2021
Appliance Sales Specialist
The Maytag Store
05.2017 - 10.2018
Associates - Business Administration / Marketing
Saginaw Valley State University
09.2015 - 09.2017
Consultative Sales Associate, Home Appliances
Sears
07.2014 - 05.2017
Crew Trainer
McDonalds
03.2014 - 07.2015
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