Allison Terrell
Nashville,GA
Summary
Talented HR leader with 7+ years of experience, and Associate Degree in Human Resource Management. Led human resources operations, to include employee relocations, providing customer service for 12000+ military personnel, supervising a 10 person team, audited military data updates and maintained military personnel documentation. Forward-thinking with superior problem-solving, conflict management and organizational skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
11
11
years of professional experience
Work History
Patient Access Specialist
Tift Regional Medical Center
05.2023 - Current
- Applied HIPAA privacy and security regulations while handling patient information.
- Responded to patient concerns and inquiries professionally and efficiently.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Verified demographics and insurance information to register patients in computer system.
- Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into electronic system.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
Human Resources Generalist
Southeastern Property Management
01.2023 - 05.2023
- Maintained records of payroll forms, leave notifications, employee files, benefits information and workers' compensation files.
- Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization.
- Conducted employee hiring and exit interviews.
- Processed salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
- Designed new employee packages and sent out via mail and e-mail.
- Assisted customer service with inbound and outbound calls regarding human resources inquiries.
Retention Supervisor
United States Air Force, USAF
06.2021 - 02.2023
- Maintains and updates personnel records for 5000+ personnel in Military Personnel Data System.
- Contrast contracts and files including reenlistment's, extensions of contracts, and bonuses.
- Audits pay and updates pay records for employees, ensuring pay records were 100% accurate.
- Monitors and rectify upon Transaction Report Data System that requires immediate attention, ensuring records are at 100% completed.
- Implemented creative solutions to deal with special circumstances.
Relocation Supervisor
United States Air Force, USAF
01.2021 - 06.2021
- Maintained and updated personnel records for 6000+ personnel in Military Personnel Data System.
- Drafted and published relocation documents that included employee's entitlements, important travel information, and line of accounting.
- Secured every customer's file to ensure that employees had required documentation to relocate, to include; out-processing documents, personal information, and job specific requirements.
- Complied with Air Force policies, objectives and communication goals.
- Supervised 4 technicians, ensured technicians were trained properly, and improved relocation procedures with team to 100% accuracy.
Administrative Operations Technician
United States Air Force, USAF
12.2019 - 06.2021
- Ensured that each employee had required transcripts for their education requirements and appropriate training requirements.
- Processed 2000+ military identification cards for all incoming employees every 8 weeks.
- Prepared production and personnel records to facilitate administrative operations.
- Oversaw filing systems and scanned documents to manage physical and electronic documents and information.
Promotion Technician
United States Air Force, USAF
08.2019 - 12.2019
- Updated 7000+ promotion records for employees through Military Personnel Data system.
- Conducted 14 major promotion boards for 4000+ employees throughout entire base.
- Worked independently with minimal supervision, taking ownership for assignments.
- Completed call reports, paperwork and ongoing training by required deadlines.
Deployment Technician
United States Air Force, USAF
Ali Al Salem Air Base, Kuwait
01.2019 - 08.2019
- Processed 8000+ employee's deployment records, deployment relocation documents, and pay entitlements in deployed location.
- Conducted 14 in-processing briefings for employees to ensure employees were educated on deployment specific requirements.
- Created 1000+ employee Military Identification cards, to include contractors, civil service employees and foreign nationals and secured benefits for employees and their families.
- Improved and configured in-processing database that allowed 100% accuracy for all Department of Defense employees.
Customer Service Technician
United States Air Force, USAF
10.2016 - 01.2019
- Documented customer correspondence in Military Case Management system to track requests, problems and solutions.
- Upheld quality Air Force policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Manager
Harveys Supermarkets
Lakeland
06.2015 - 03.2016
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Office Manager
Harveys Supermarkets
Adel
03.2013 - 06.2015
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Coded and entered daily invoices with in-house accounting software.
- Prepared deposits from store's sales.
- Managed office inventory and placed new supply orders.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Administered payroll and maintained proper documentation of employee personnel.
- Managed, scheduled and coordinated office functions and activities for employees.
Cashier
Harveys Supermarkets
Adel
05.2012 - 03.2013
- Exceeded customer satisfaction by finding creative solutions to problems.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Verified customer age requirement for alcohol or tobacco purchases.
- Learned roles of other departments to provide coverage and keep store operational.
- Discounted purchases by scanning and redeeming coupons.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Trained new team members in cash register operation, stock procedures and customer services.
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
Education
Associate of Arts - Human Resources Management
Community College of The Air Force
Montgomery, AL02.2021
Human Resources Training
Technical Training
Biloxi, MS10.2016
Military Training
Basic Training
San Antonio, TX05.2016
Associate of Arts - Middle Grades Education
Georgia Military College
Valdosta, GA05.2014
High School Diploma -
Cook County High School
Adel, GA 05.2012
Skills
- Supervision & leadership
- Training & development
- Reliable & trustworthy
- Good work ethic
- Critical thinking
- Conflict Resolution
- Attention To Detail
- Microsoft Office
Awards
- The Air Force Commendation Medal 2021
- The Air Force Achievement Medal 2019
Timeline
Patient Access Specialist
Tift Regional Medical Center
05.2023 - Current
Human Resources Generalist
Southeastern Property Management
01.2023 - 05.2023
Retention Supervisor
United States Air Force, USAF
06.2021 - 02.2023
Relocation Supervisor
United States Air Force, USAF
01.2021 - 06.2021
Administrative Operations Technician
United States Air Force, USAF
12.2019 - 06.2021
Promotion Technician
United States Air Force, USAF
08.2019 - 12.2019
Deployment Technician
United States Air Force, USAF
01.2019 - 08.2019
Customer Service Technician
United States Air Force, USAF
10.2016 - 01.2019
Customer Service Manager
Harveys Supermarkets
06.2015 - 03.2016
Office Manager
Harveys Supermarkets
03.2013 - 06.2015
Cashier
Harveys Supermarkets
05.2012 - 03.2013
Associate of Arts - Human Resources Management
Community College of The Air Force
Human Resources Training
Technical Training
Military Training
Basic Training
Associate of Arts - Middle Grades Education
Georgia Military College
High School Diploma -
Cook County High School