Allison Thomas
Southfield,MI
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
9
9
years of professional experience
Work History
Warranty Administrator
General RV
02.2022 - Current
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Processed claim paperwork and followed up on missing information to complete processing.
- Analyzed problems, identified trends and developed strategies to optimize claims process.
- Processed and recorded new policies and claims.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Checked documentation for accuracy and validity on updated systems.
Data Entry
Pro-4 Marketing LLC
07.2021 - 01.2022
- Worked in Quick Books to enter sales orders and invoices
- Helped assist with sales commissions and company audits
- Assisted with warehouse orders and daily shipping documents
- Performed data entry for sales figures, metrics and other customer data.
- Tasked with data entry, records oversight and issue resolution for team of 5 customer service personnel.
Subject Matter Expert (SME)
Five Brothers Default Management Solutions
06.2020 - 01.2021
- I was part of a team that addresses seasonal services on foreclosed properties
- I was expected to completed daily spreadsheets and multitask high work volume while answering and making phone calls to contracting companies
- Obtain feedback and update orders accordingly within a certain time frame
- Teamwork and problem solving was the core basis of my daily job
- Mostly data entry and excessive use of Microsoft Office
Materials Technician
Select Specialty Hospital
06.2016 - 04.2019
- I take care of the main source of supplies that are ordered for the hospital clinical staff
- I am placing orders through numerous medical supply companies and taking care of freight multiple times a week
- Daily input outpatient labs by submitting codes into our HMS system as well as working with patients on a one on one basis for equipment charges
- Used problem solving skills when attending to staff with supply issues as well as organization skills to set up brand new equipment rooms with stock
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Resolved problems, improved operations and provided exceptional service.
Education
Associate of Applied Science - Nursing
Oakland Community College
Southfield, MI03-2027
Skills
- Call Center
- Customer Service
- Medical Terminology
- Data Entry
- Microsoft Word
- Good Telephone Etiquette
- Calm under pressure
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Administrative assistant/receptionist, Proficient, 09/01/21
- Protecting patient privacy, Proficient, 01/01/22
- Data entry: Attention to detail, Proficient, 09/01/21
- Customer focus & orientation, Proficient, 06/01/21
- Spreadsheets with Microsoft Excel, Proficient, 01/01/22
- Customer service, Proficient, 09/01/21
- Typing, Proficient, 09/01/21
Timeline
Warranty Administrator
General RV
02.2022 - Current
Data Entry
Pro-4 Marketing LLC
07.2021 - 01.2022
Subject Matter Expert (SME)
Five Brothers Default Management Solutions
06.2020 - 01.2021
Materials Technician
Select Specialty Hospital
06.2016 - 04.2019
Associate of Applied Science - Nursing
Oakland Community College
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