ALLISON THOMPSON
Kansas City,MO
Summary
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Professional with five years of experience in office management and administrative oversight.
Overview
20
20
years of professional experience
Work History
OFFICE MANAGER
Rediscover Substance Abuse Treatment Center
Kansas City, MO
11.2019 - Current
- Oversaw payroll processing and maintained accurate employee records, along with staying up-to-date on organizational and personnel changes
- Improved workflow while safeguarding highly confidential information.
- Managed office operations, including supplies procurement and vendor management
- Elevated customer satisfaction ratings by resolving client and case issues effectively
- Coordinated office activities and operations to secure efficiency and compliance with company policies
- Demonstrated exceptional communication skills while implementing diversity, equity, and inclusion within a diverse group
- Expertise in Microsoft Word, Excel, and Outlook
- Plan and deliver training sessions to improve employee effectiveness and address areas of weakness.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Developed and implemented office policies and procedures.
- Ordered supplies and equipment to maintain adequate inventory levels.
CUSTOMER SERVICE ASSOCIATE
Lowes Home Improvement Stores
Kansas City, MO
01.2015 - Current
- Resolved customer inquiries and complaints efficiently and courteously, ensuring customer satisfaction
- Demonstrated exceptional communication skills while explaining complex product features to customers
- Successfully upsold products to increase sales revenue and meet monthly targets
- Collaborated with team members to streamline processes and improve overall customer service experience.
UNIT SECRETARY
Rediscover Substance Abuse Treatment Center
Kansas City, MO
10.2003 - 11.2019
- Managed patient admissions, discharges, and charting for a busy unit
- Coordinated communication between healthcare team, patients, and families
- Scheduled appointments, ensuring timely patient care
- Maintained unit organization, supplies, and equipment for efficient operations.
- Greeted visitors and patients in a courteous and friendly manner.
- Maintained patient records, medical histories, test results and other pertinent information in the EMR computer system.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Interviewed patients to complete case histories and intake forms.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Communicated with patients with compassion while keeping medical information private.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
Education
BACHELOR BUSINESS ADMINISTRATION -
Southern New Hampshire University
03-2024
BACHELOR HUMAN RESOURCE MANGEMENT -
Southern New Hampshire University
Hooksett, NH03-2024
HIGH SCHOOL DIPLOMA -
Hickman Mills High School
01.1988
Skills
- Office Management
- Workforce Management
- Inventory Control
- Operations Management
- Data Entry
- Administrative Support
- Customer Relations
- Employee Training
- Performance Improvement
- Organizational Skills
- Conflict Management
- Training and coaching
- Strategic Planning
Awards
The National Society of Leadership and Success
Timeline
OFFICE MANAGER
Rediscover Substance Abuse Treatment Center
11.2019 - Current
CUSTOMER SERVICE ASSOCIATE
Lowes Home Improvement Stores
01.2015 - Current
UNIT SECRETARY
Rediscover Substance Abuse Treatment Center
10.2003 - 11.2019
BACHELOR BUSINESS ADMINISTRATION -
Southern New Hampshire University
BACHELOR HUMAN RESOURCE MANGEMENT -
Southern New Hampshire University
HIGH SCHOOL DIPLOMA -
Hickman Mills High School
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