Allison Thompson
5327 Eastwick Drive
Summary
Dynamic customer service professional with a proven track record at Kroger, recognized for enhancing customer satisfaction through superb service and effective issue resolution. Skilled in managing escalated inquiries and fostering strong client relationships, resulting in improved customer loyalty and repeat business. Proficient in CRM systems and adept at active listening.
Overview
10
10
years of professional experience
Work History
Customer Service
Kroger
11.2023 - 11.2024
- Provided excellent customer service, assisting clients with their automotive parts needs.
- Provided exceptional customer service by promptly resolving issues and complaints.
- Set schedule for tellers and customer service representatives.
- Collaborated with customer service team to achieve seamless customer experience.
- Provided exceptional customer service, addressing concerns and explaining repair processes.
- Provided exceptional customer service while managing escalated complaints or concerns.
- Provided high-level customer service, resolving issues promptly.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Upheld high standards for customer service and led by example.
- Improved customer service scores by Number% from Year to Year.
- Provided direct customer service and support for Number commercial clients.
- Verified patients had positive experience by providing exemplary customer service.
Customer Service
Circle K
11.2022 - 11.2023
- Resolved customer service issues with timely and professional resolutions.
- Provided outstanding customer service.
- Processed payments, entering sales in register for prompt customer service.
- Provided customers with reliable, enthusiastic and personalized customer service.
Customer Service
Hucks Gas Station
11.2021 - 11.2022
- Provided exceptional customer service by addressing inquiries promptly and thoroughly.
- Provided excellent customer service for positive experiences and returning patrons.
- Resolved guest issues with professionalism, demonstrating excellent customer service skills.
- Answered client queries and complaints to provide strong customer service.
Customer Service
Speedway Gas Station
11.2021 - 11.2022
- Delivered exceptional customer service, addressing client concerns promptly and effectively.
- Developed strong working relationships with clients, providing exceptional customer service.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Provided exceptional customer service, cultivating loyal clientele and generating repeat business.
Customer Service Representative
Drake Software
11.2015 - 11.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Customer Service
Shell Gas Station
03.2018 - 11.2019
- Maintained exceptional customer service ratings for company on Type website.
- Provided language translation services for customer service inquiries.
- Enhanced store reputation with excellent customer service and professional demeanor.
- Enhanced member retention through personalized engagement and excellent customer service.
- Provided exceptional customer service, resolving patient issues promptly and courteously.
- Increased repeat business with exceptional customer service and personalized attention.
- Delivered exceptional customer service, addressing concerns and providing product recommendations.
Caregiver
Grandview Manor Care
02.2017 - 11.2018
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Caregiver Pca
Skyland Care Center
03.2015 - 11.2017
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Team Lead
Mcdonalds, PDI FOODS
10.2015 - 11.2016
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
General Laborer
Onward Manufacturing
03.2015 - 10.2015
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
Skills
- Superb customer service
- Attentive customer service
- Strong customer service
- Inbound customer service
Timeline
Customer Service
Kroger
11.2023 - 11.2024
Customer Service
Circle K
11.2022 - 11.2023
Customer Service
Hucks Gas Station
11.2021 - 11.2022
Customer Service
Speedway Gas Station
11.2021 - 11.2022
Customer Service
Shell Gas Station
03.2018 - 11.2019
Caregiver
Grandview Manor Care
02.2017 - 11.2018
Customer Service Representative
Drake Software
11.2015 - 11.2021
Team Lead
Mcdonalds, PDI FOODS
10.2015 - 11.2016
Caregiver Pca
Skyland Care Center
03.2015 - 11.2017
General Laborer
Onward Manufacturing
03.2015 - 10.2015