Allison Thornhill
BRONX,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Montefiore Medical Center Moses Division
BRONX, NY
04.2002 - Current
- Provides excellent customer service to doctors and nurses, and assists with resolving any issues concerning samples that are sent to the laboratory
- Accurately reports critical results to doctors and nurses in a timely manner
- Identify and address technical concerns of laboratory specimen orders
- Review and verify modifications of demographics for the quality of patient care
- Works well within a team and individual environment
- Handles multiple tasks; works well under pressure
- Follow up with clients to ensure issue has been resolved
- Works remotely as well as in office
Education
Bachelor of Science - Health Services Administration
Herbert H. Lehman College
Bronx, NY06-2017
Skills
- Paperwork processing
- Alpha/Numeric data processing
- Maintains patient confidence and protects hospital operations by following release -of-information protocols
- Follow up with clients to ensure issue has been resolved
Accomplishments
- Earned several company cars through Mary Kay Cosmetics by working with a team of women and providing them support in building their business.
Affiliations
- An active member of the 40+ Double Dutch Club, which is a unified sisterhood that exists to empower women in mental health and physical fitness, all while inspiring them in friendship,fitness, fun, and fellowship.
References
References available upon request.
Timeline
Customer Service Representative
Montefiore Medical Center Moses Division
04.2002 - Current
Bachelor of Science - Health Services Administration
Herbert H. Lehman College