Allison Toboyek
Garden City,ID
Summary
A motivated and dependable professional focused on understanding customer needs, building strong relationships, and delivering positive client experiences. Brings a customer‑first mindset to support team and company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Childcare Provider
Private family
06.2025 - Current
- Supervise and ensure safety of children during all activities
- Maintain a clean and organized space
- Monitor behavioral changes and development skills
- Follow daily routines and schedules
- Provide a positive and educational environment daily
Customer Solutions Specialist
ALCIVIA
12.2024 - 06.2025
- Provide customer support to resolve payment, account, and order issues
- Answered a high volume of 200+ customer calls daily
- Assisted customers with order requests, new account set up, and all account changes
- Billed out mass transport load invoices
- Created Standard Operating Procedure templates via Excel, Microsoft, and Canva
- Collaborated closely with the Credit and Logistics team for payments and delivery confirmation
- Input data entry
Administrative Coordinator
ALCIVIA
06.2024 - 12.2024
- Greeted customers and assisted with payments, contracts, and account questions
- Coordinated incoming and outgoing mail, including 200+ checks that are processed daily
- Managed ordering all office supplies
- Supported staff during contract season by sorting, alphabetizing, and using Excel to organize deposits
- Created content and coordinated office events for Board of Directors and Blood Drives
Medical Receptionist
Physicians for Women
01.2023 - 01.2024
- Scheduled and assisted 100+ patients on a daily basis
- Regularly used attention to detail and technical skills to verify insurances and confidential patient information
- Organized files and scanned documents per HIPPA policies
- Answered all patient or outside clinic incoming calls
Language and Culture Assistant
CIEP La Pineta
01.2022 - 01.2023
- Assisted with classroom instruction and hands on language and culture activities
- Created and executed daily lessons and activities in the English language including vocabulary, grammar, and pronunciation
- Corrected student assignments and reports including constructive feedback
Lead Server and Social Media
Screaming Tuna Asian Bistro
01.2017 - 01.2023
- Multitasked in a fast pace environment handling orders and payments of parties of 20+ and additional tables
- Assigned staff closing and opening tasks to provide smooth dining service for staff and customers
- Selling and upselling menu items to guests
- Created content for social media platforms using photography and editing skills
Front Desk Supervisor
Hilton Garden Inn
01.2018 - 01.2019
- Welcomed 200+ guests daily upon arrival
- Performed end of day accounting tasks and reports
- Resolving guest complaints or concerns efficiently
- Supervised day to day tasks of making reservations, cancelations, and accommodating to guests needs or requests
- Processed payments and maintained guest records
Education
Bachelor of Arts - Journalism, Advertising and Media Studies
University of Wisconsin-Milwaukee
High School Diploma - undefined
Sun Prairie High School
Skills
- Extensive customer service experience
- Experienced with Advantage EDGE and Salesforce platforms
- Effective time management
- Digital literacy
- Creative content production
- Team leadership
- Clear verbal communication
Certification
- Integrity Solutions Services 2025
- Epic EHR Systems 2023
- Google Analytics 2018
Timeline
Childcare Provider
Private family
06.2025 - Current
Customer Solutions Specialist
ALCIVIA
12.2024 - 06.2025
Administrative Coordinator
ALCIVIA
06.2024 - 12.2024
Medical Receptionist
Physicians for Women
01.2023 - 01.2024
Language and Culture Assistant
CIEP La Pineta
01.2022 - 01.2023
Front Desk Supervisor
Hilton Garden Inn
01.2018 - 01.2019
Lead Server and Social Media
Screaming Tuna Asian Bistro
01.2017 - 01.2023
High School Diploma - undefined
Sun Prairie High School
Bachelor of Arts - Journalism, Advertising and Media Studies
University of Wisconsin-Milwaukee