Allison Totten
Noble,United States
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Client Coordinator
Prevail Illinois
03.2024 - Current
- Conducted community workshops to promote different programs and educate public on available services.
- Advocated for social and community service programs to increase awareness and funding.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Collected, verified, recorded and processed client demographics, and referral information.
- Completed client reporting requirements consistent with corporate and regulatory standards.
- Input data and completed placement paperwork.
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Filed documents with courts on behalf of clients.
- Produced and filed various legal documents and electronically preserved updated case record system.
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
Patient Service Technician
LabCorp
08.2022 - 03.2024
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Contacted insurance company to verify patient coverage before visit.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Verified patient's insurance eligibility and benefits coverage.
- Collected time of service payments and issued receipts.
- Communicated with primary care offices and insurance companies to obtain authorization.
- Oversaw monthly inventory orders to guarantee properly stocked office.
- Reviewed patient records for accuracy and completeness.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Performed laboratory tests to assist physicians in diagnosis.
- Centrifuged blood samples as outlined in clinical protocols.
- Packaged and shipped specimens to central lab daily.
- Monitored patients for reactions and verified sample quality.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
Release of Information Specialist
ScanSTAT Technologies
08.2021 - 06.2022
- Reproduced protected health information by using data extraction and file management techniques.
- Date stamped requests and highlighted pertinent data to facilitate processing.
- Handled phone calls from attorneys, insurance companies and patients.
- Resolved medical record discrepancies by collecting and analyzing information.
- Followed exact procedures for handling transfers and other releases of medical records.
- Assisted in preparation of medical reports for external parties.
Universal Banker
Trustbank
04.2020 - 04.2021
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Evaluated client financial positions and identified most appropriate banking products.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Balanced teller drawers and ATM cash.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
Education
Certificate in Phlebotomy - Phlebotomy
Illinois Eastern Community College, Olney Central
Olney08.2017
High School Diploma -
Olathe East Sr High School
Olathe, KS05.2015
Skills
- Work Ethic
- Critical Thinking
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Goal Setting and Achievement
- Exceptional communication
- Performance Tracking
- Problem-solving abilities
- Team Collaboration
- Adaptability and Flexibility
- Attention to Detail
- Time management abilities
Timeline
Client Coordinator
Prevail Illinois
03.2024 - Current
Patient Service Technician
LabCorp
08.2022 - 03.2024
Release of Information Specialist
ScanSTAT Technologies
08.2021 - 06.2022
Universal Banker
Trustbank
04.2020 - 04.2021
Certificate in Phlebotomy - Phlebotomy
Illinois Eastern Community College, Olney Central
High School Diploma -
Olathe East Sr High School
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