Allison Totten
Noble,Illinois
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Lab Assistant
HSHS St. Anthony's Memorial Hospital
Effingham, IL
11.2025 - Current
- Assisted in specimen collection and processing to support laboratory operations.
- Collaborated with lab staff to streamline workflow and improve efficiency.
- Provided clerical support, including scheduling appointments and managing inventory.
- Responded to inquiries regarding lab procedures and patient information promptly.
- Managed specimen sample handling, receiving, storage and inventory.
- Logged samples correctly into computerized tracking system.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Demonstrated competence in collecting lab samples for testing.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
- Prepared specimens for testing and analysis.
- Demonstrated flexibility in adapting to changing priorities or new assignments as needed within the lab environment.
- Provided assistance in training new lab personnel on proper techniques, safety guidelines, and protocol adherence for smooth integration into the team environment.
- Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance.
- Prioritized tasks efficiently to meet project deadlines while maintaining high-quality results in a fast-paced laboratory environment.
Optician
Olney EyeCare
Olney, IL
01.2024 - 11.2025
- Interpreted eyeglass prescriptions to assist patients in selecting appropriate lenses.
- Advised patients on frame styles, lens types, coatings, and proper eyewear care.
- Performed precise measurements, including pupillary distance and segment height.
- Adjusted, repaired, and fitted eyewear to ensure comfort and accuracy.
- Retrieved vision benefits and maintained accurate patient records.
- Delivered excellent customer service and resolved any issues related to eyewear.
- Assisted patients in selecting appropriate eyewear based on individual needs and preferences.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create a perfect fit.
Client Coordinator
Prevail Illinois
Olney, IL.
01.2024 - 11.2024
- Conduct intake interviews and eligibility assessments.
- Maintain regular communication with clients to provide support, updates, and referrals.
- Ensure timely response to client inquiries or issues.
- Monitor client progress and service utilization.
- Maintain accurate client records in databases or case management systems.
- Prepare reports and documentation for grant reporting or compliance purposes.
- Assist with developing and improving client service workflows.
- Attend staff meetings, trainings, and community outreach events as needed.
- Support advocacy efforts or client feedback sessions.
Phlebotomist
Laboratory Corporation of America
Olney, IL.
01.2023 - 01.2024
- Collect blood samples via venipuncture, capillary draws, and fingersticks.
- Prepare and label specimens for transport to the laboratory, ensuring proper identification and documentation.
- Maintain clean, organized, and well-stocked phlebotomy stations.
- Verify patient identity and explain procedures clearly to reduce patient worries.
- Enter patient and specimen data into EMR or lab systems accurately.
- Collaborate with medical and lab staff to ensure timely sample processing.
- Respond to patient reactions (e.g., fainting, anxiety) and report incidents appropriately.
- One on one discussion with physicians and nursing teams.
Release of Information Specialist
ScanStat Technologies
Olney, IL.
01.2022 - 01.2023
- Review and validate all incoming requests for medical records to ensure legal authorization and completeness.
- Process requests for release of information through electronic systems (e.g., Epic, Cerner, or ROI vendor platforms).
- Verify patient identity and determine the appropriate scope of records to release.
- Ensure timely and accurate fulfillment of requests while protecting patient confidentiality.
- Communicate with patients, providers, attorneys, and third-party requesters to clarify requests and provide status updates.
- Maintain detailed documentation and logs of requests, authorizations, and disclosures.
Universal Banker
Trustbank
Olney, IL.
01.2020 - 01.2023
- Greet customers, identify their needs, and assist with a range of services including deposits, withdrawals, payments, and account inquiries.
- Resolve customer concerns or complaints promptly and professionally.
- Maintain knowledge of bank products, services, promotions, and compliance policies.
- Balance cash drawers and follow all cash handling and security procedures.
Education
Bachelors in English -
Maryville University
St Louis, MO01-2028
Certificate -
Illinois Eastern Community College
Olney, IL01-2018
High School Diploma -
Olathe East Sr. High
Olathe, KS01-2015
Skills
- Time management
- Communication
- Organization
- Multitasking
- Accountability
- Problem solving
- Attention to detail
- Schedule coordination
- Office management
- Records management
- Client relationship management
Timeline
Lab Assistant
HSHS St. Anthony's Memorial Hospital
11.2025 - Current
Optician
Olney EyeCare
01.2024 - 11.2025
Client Coordinator
Prevail Illinois
01.2024 - 11.2024
Phlebotomist
Laboratory Corporation of America
01.2023 - 01.2024
Release of Information Specialist
ScanStat Technologies
01.2022 - 01.2023
Universal Banker
Trustbank
01.2020 - 01.2023
Bachelors in English -
Maryville University
Certificate -
Illinois Eastern Community College
High School Diploma -
Olathe East Sr. High