Allison Touchstone
Phoenixville,PA
Summary
Dependable Restaurant Manager, successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
10
10
years of professional experience
Work History
Server/Bartender
Bierhaul Lagerhaus- The Farmhouse
06.2022 - Current
- Maintain full knowledge of craft beer and menu items
- Assist in opening and closing duties, including restocking items, daily cleaning duties
- Ensure that customers enjoy dining experience
- Educate guests and staff on differences in beer styles
- Assist with guest needs, complaints, and concerns
- Beer pairings
- Helped with consulting on the opening of the restaurant.
Front of House Manager
Bistro On Bridge
03.2022 - Current
- Maintain full knowledge of craft beer and menu items
- Hold daily meetings with staff to update them on any menu changes and what our current focus for the week is
- Conducts employee interviews for multiple different positions
- Assist in opening and closing duties, including restocking items, daily cleaning duties
- Answer questions about menu selections and make recommendations based on guests tastes and needs
- Educate guests and staff on differences in beer styles
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Performed cash handling activities and secured nightly bank deposits.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Handling closing cash drawers.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
Front of House Manager
Stolen Sun Brewery And Roastery
08.2019 - 02.2022
- Maintain full knowledge of craft beer and menu items
- Assist in opening and closing duties, including restocking items, daily cleaning duties
- Answer questions about menu selections and make recommendations based on guests tastes and needs
- Educate guests on differences in beer styles, including brewing process and ingredients
- Performed cash handling activities and secured nightly bank deposits.
- Maintained Inventory
- Updated company documents
- Prepared weekly front of house schedules.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
Certified Trainer and Server
Uno Chicago Grill
06.2014 - 02.2022
- Train new employees as they are hired
- Provide ongoing training to newer employees
- Assist in opening and closing duties, including restocking items, daily cleaning duties
- Maintain menu knowledge: Memorize daily specials, limited time only options, as well as an extensive, rotating craft beer menu
- Answer questions about menu selections and make recommendations when needed and requested
- Assist with guest needs, complaints and concerns.
- Monitored participant workflow and behaviors throughout training process.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Adhered to class plan and deadline-oriented training schedule.
Administrative Assistant
Dicks Sporting Goods
05.2018 - 05.2019
- Inventory control
- Participate in budget development and program planning
- Maintain a high level of confidentiality
- Maintain payroll records
- Administer new hire paperwork and maintain employee files
- Maintain and enforce attendance policy
- Daily and weekly supply order as needed
- Assist with opening and closing duties
- Perform clerical work and general administrative duties such as emailing, copying and faxing.
Education
High School Diploma -
Upper Merion High School
King Of Prussia, PA06.2011
Skills
- Customer Engagement
- Staff Management
- Customer-Oriented
- Food Service Background
- Shift Management
- Pre-Shift Walk-Through
References
- James Mullally, Owner, Bierhaul, (917) 579-8840
- Tim Raymond, Manager, Victory Brewing, (484) 252-6195
- Julianne Williams, Chicago Uno’s Manager, (267) 664-8256
- Corey Reid, Events Coordinator, Sly Fox Brewing, (610) 316-5653
Timeline
Server/Bartender
Bierhaul Lagerhaus- The Farmhouse
06.2022 - Current
Front of House Manager
Bistro On Bridge
03.2022 - Current
Front of House Manager
Stolen Sun Brewery And Roastery
08.2019 - 02.2022
Administrative Assistant
Dicks Sporting Goods
05.2018 - 05.2019
Certified Trainer and Server
Uno Chicago Grill
06.2014 - 02.2022
High School Diploma -
Upper Merion High School
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