Allison Tran

• Developed and implemented operational policies and procedures to ensure efficient business operations.
• Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
• Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
• Oversaw inventory management activities including ordering supplies as needed.
• Investigated customer complaints related to product and service quality or delivery issues.
• Conducted regular audits of employee performance and provided feedback on areas of improvement.
• Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
• Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
• Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
• Monitored team progress towards achieving milestones set forth in project plans.
• Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
• Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
• Engaged with existing and potential clients to gain insight into needs.
• Prepared staff work schedules and assigned team members to specific duties.

• Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
• Forecasted customer demand to set prices or credit terms for goods or services.
• Implemented campaigns and promotions to help with developing goods and services.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
• Prepared staff work schedules and assigned team members to specific duties.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.

* Balancing Account, Reconciliation, Accrual and Distribution Dividend Daily

* Posting of cash receipts, expense, or other transaction to journals or ledger and verified accuracy

* Reviews invoices, bill, vouchers, or other documents for corrections before entering into records

* Sorts and files document, and performs calculations

* Recording transactions and event

* Full cycle AP and AR

* Corresponding with agents for status updates

* Reconciling bank statements & other monthly projects

* Creating journal entries for month end financial