Allison Treadway
Pikeville,NC
Summary
Personable and dedicated Customer Service Representative with extensive experience in Customer Support and Relations. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Makeup Artist & Stylist
Artistry For All
, TX
04.2012 - Current
- Created custom looks for special events, such as weddings, photoshoots, bridal shoots, proms, quinceaneras, maternity shoots, etc.
- Maintained a clean and sanitary work area in accordance with health regulations.
- Applied corrective makeup techniques to cover blemishes, dark circles, and other skin discolorations.
- Performed makeovers for fashion shows and special events.
- Educated customers on proper usage of skincare products for optimal results.
- Collaborated with hairstylists, photographers, costume designers, models, and other professionals in the industry.
- Attended trade shows, conventions, workshops and seminars related to cosmetology field.
- Researched current trends in beauty industry while staying informed about new technologies available.
- Provided assistance in marketing initiatives by creating promotional materials featuring latest looks.
Customer Service Representative
Bruce Miller Nursery and Farm
Edgewood, TX
02.2023 - 03.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assisted customers in selecting plants, flowers, and shrubs for their garden needs.
- Maintained the nursery grounds by watering, weeding, pruning and fertilizing plants.
- Identified pests or diseases on plants and implemented appropriate solutions.
- Organized the nursery area according to product type for easy customer access.
- Provided advice to customers regarding planting instructions, soil types and care instructions for plants.
Customer Service Specialist
Scout and Cellar
Dallas, TX
02.2022 - 02.2023
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Answered inbound calls, chats and emails to facilitate customer service.
Manager
Brick and Mortar Salon
Mansfield, TX
02.2020 - 09.2022
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
- Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
- Produced marketing graphics that were attractive and high-quality.
- Managed social media platforms and utilized metrics to increase engagement and campaign performance.
- Configured shots based on daily needs, weather and lighting conditions and available equipment.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Front Desk Coordinator
Paul Mitchell The School
Arlington, TX
09.2018 - 01.2020
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction.
- Opened the office and completed closing paperwork and procedures daily.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Inputted client information into booking system accurately and completely to chart sales metrics.
Veterinarian Tech Assistant
Animal Health Care Center
Arlington, TX
07.2016 - 08.2017
- Scheduled appointments, answered phones, billed customers for services and maintained inventory to maximize office productivity.
- Sterilized instruments and equipment for necessary procedures.
- Assisted in conducting ultrasonography and diagnostic imaging.
- Operated diagnostic equipment such as radiographic and ultrasound equipment and interpreted the resulting images.
- Assisted veterinarian with wound treatment, administration of vaccines and operations.
- Administered routine, post-operative and daily treatments to animals in collaboration with the veterinarian.
Hair Salon Assistant
The Cutting Room
Arlington, TX
04.2012 - 11.2017
- Maintained cleanliness of salon by sweeping floors, washing towels, sanitizing tools and equipment.
- Prepared styling stations for stylists including stocking products, setting out tools and gathering supplies.
- Assisted hairstylist in shampooing clients' hair and providing scalp treatments as needed.
- Washed, dried, cut and styled clients' hair according to their individual needs.
- Performed basic chemical services such as coloring, highlights, perms, relaxers under supervision of a licensed stylist.
- Assisted with inventory management by maintaining accurate stock levels of professional haircare products.
- Recommended haircare products to patrons based on hair type and style preferences, offering input on washing and styling regimen for greater convenience and health.
Education
Associate of Science - Cosmetology
Paul Mitchell The School Arlington
Arlington, Texas01.2016
GED -
Paris Junior College
Paris, TX06.2012
Skills
- Conflict Resolution
- Clerical Support
- Content Creation
- Social Media Strategy
- Call Center Operations
- Photography and Videography
- Photo and Video Editing
- Content Development
- Community Engagement
- Brand Development and Awareness
- Content Strategy
- Teamwork and Collaboration
- Online Marketing and Advertising
- Social Media Management
- Strategic Networking
- Community Management
- Networking and Relationship Building
- Interpersonal Skills
Additional Information
- Elizabeth Burkard - Customer Support Lead Manager - Scout and Cellar - 214-718-1172
- Anna Agan - Local Pickup Manager - Scout and Cellar - 972-935-1512
- Mary Poston - Support Operations Lead - Scout and Cellar - 817-789-8865
- Stephanie Sargent - Owner of Brick and Mortar Salon & The Cutting Room Salon - 817-907-7299
- Lisa Hartley Wallace - Customer Service Lead - Bruce Miller Nursery - 903-752-1691
Timeline
Customer Service Representative
Bruce Miller Nursery and Farm
02.2023 - 03.2024
Customer Service Specialist
Scout and Cellar
02.2022 - 02.2023
Manager
Brick and Mortar Salon
02.2020 - 09.2022
Front Desk Coordinator
Paul Mitchell The School
09.2018 - 01.2020
Veterinarian Tech Assistant
Animal Health Care Center
07.2016 - 08.2017
Makeup Artist & Stylist
Artistry For All
04.2012 - Current
Hair Salon Assistant
The Cutting Room
04.2012 - 11.2017
Associate of Science - Cosmetology
Paul Mitchell The School Arlington
GED -
Paris Junior College