Driven and resourceful administrative professional with 20+ years of experience assisting with work of executives at all levels. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
24
24
years of professional experience
7
7
years of post-secondary education
Work History
Licensed Realtor
Berkshire Hathaway - Don Johnson Realtors
08.2020 - Current
Developed customized marketing plans tailored to individual property needs for optimal exposure in competitive markets.
Owner, Trainer, and Nutritionist
Personal Training by Design
06.2015 - 12.2023
Consulted with clients to assess needs and propose optimal solutions.
Strategically designed training & nutrition programs tailored to each client's specific needs and goals
Implemented marketing strategies to increase brand awareness and attract new clients.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Property Manager
Contracted
07.2019 - 12.2023
Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
Maintained positive manager-guest relationships, ensuring clear communication and prompt resolution of any disputes.
Monitored market trends closely, adjusting rental rates accordingly to remain competitive in saturated market.
Reduced vacancy periods by implementing strategic marketing initiatives during low season.
Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Premier Host status on both VRBO and AirBnB.
General Manager of Operations
On the Rocks - Canyon Lake, TX
05.2014 - 11.2020
Established a culture of continuous growth and improvement by identifying opportunities for enhancement in operations, systems, and procedures.
Established standard operating procedures that enhanced employee performance.
Enhanced guest satisfaction with proactive communication, timely resolution to complaints, and continuous operational improvement initiatives.
Managed budgets and financial forecasts.
Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Improved productivity while reducing staffing and operational costs by 30%.
Partnered with vendors and suppliers to effectively manage and budget.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Trained and guided team members to maintain high productivity and performance metrics.
Executive Assistant - International Relations
McKinsey & Company
03.2011 - 04.2016
Collaborated on special projects to meet objectives within consultant and client teams efficiently.
Enhanced productivity by organizing travel arrangements and coordinating accommodations for clients and executives.
Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
Legal Secretary/Property Manager
State Of Michigan
09.2005 - 06.2010
While attending undergraduate and graduate school, I was employed part-time as a legal secretary for a local law firm as well as for the State of Michigan
I was also employed part-time as property manager with two large apartment complexes in East Lansing, Michigan
Together these positions allowed me the opportunity of leading a team to successfully meet goals - or troubleshooting together when a problem was presented.
These positions also afforded me the experience of communicating with a diverse group of people; along with building superior organizational skills.
Met company objectives whether working independently, or as a team member.
Legal Secretary
Emile Banks & Associates, LLC
08.2000 - 01.2006
Worked closely with two attorneys, which included attending to all pleadings, discovery and correspondence, routinely handled docket scheduling for court, depositions, and/or mediations, as well as making arrangements for same
Enhanced attorney productivity with proficient management of case files and schedules.
Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
Designed and maintained an efficient electronic filing system for easy access to critical documents and data.
Education
Bachelor of Arts - Psychology
Michigan State University
East Lansing, MI
05.2001 - 05.2008
Certified Personal Trainer -
American Council On Exercise
03.2015
Certified Sports Nutritionist -
American Council On Exercise
11.2015
Licensed Texas REALTOR -
Aceable Agent
San Antonio, TX
08.2020
Skills
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References
Furnished Upon Request
Giving Back
Canyon Lake Animal Shelter Society, volunteer, dog walker, foster placement
Habitat for Humanity, volunteer
Big Brother Big Sisters of America, Big Sister
Organize, plan, and execute over a dozen benefits/fundraisers after catastrophic events such as fires, floods and hurricanes.