Allison Ulness
Fort Collins,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Case Manager
North Range Behavioral Health
10.2022 - Current
- Achieved positive client outcomes by referring clients to outpatient teams to get clients established with services.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Assisted clients in crisis situations by providing immediate intervention and connecting them with relevant resources.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Community Resource Specialist
L.E. Phillips Memorial Public Library
- Intern at the public library serving clients experiencing homelessness.
- Assisted them by providing them resources, services, and referrals.
- Assessed clients using the person-in-environment framework and self-determination of clients.
- Established strong rapport with clients through empathetic listening skills, creating an atmosphere of trust and support during difficult times in their lives.
- Created an informational packet to share within the community on available resources and how to navigate social service systems effectively for those experiencing homelessness.
Support Staff
Cowboy Jacks
06.2021 - 09.2021
- Customer service-based, multitasking performing a variety of duties, seating customers, cleaning off tables, answering phone calls, and running food.
- Greeted customers professionally, directing them to their table and ensuring a first positive impression of the restaurant.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Personal Care Assistant (PCA)
Ally Home Healthcare
06.2018 - 12.2020
- Provided care for a family of four boys ages 9 to 15 that had behavioral problems.
- Assisted them in daily tasks such as: cooking meals, helping with homework, administering medicine, cleaning, and planning out activities.
- Learned effective communication with children and teens.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
Sales Associate and Cashier
Sears
06.2015 - 04.2017
- Identified customers' needs, assisted customers in finding merchandise, directed customers to merchandise within the store.
- Operated cash registers managed financial transactions, and balanced drawers. Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
BSW of Social Work -
University of Wisconsin-Eau Claire
Eau Claire, WI05.2022
Skills
- Attentive-Listener
- Mindfulness
- Proficient Writer
- Critical Thinker
- Helpful
- Empathy
- Client Documentation
- Client Advocacy
References
- Dr. Quinn-Lee, Professor, UWEC, (715) 836-5405, quinnllm@uwec.edu
- Libby Richter, Community Resource Specialist, Internship Supervisor, (715) 505-8043
- Marlae Moss, Supervisor, North Range Behavioral Health, (970) 218-8645.
Strengthsfinder Assessment
- Positivity
- Strategic
- Communication
- Empathy
- Includes
Volunteer Leadership
- Instructional Assistant for SW 320 – Generalist Social Work Practice, 09/2021, current, Observing, providing feedback, grading, communication, time management
- Positive Avenues, 09/2018, 2019, Job applications, food pantry, active-listening, open-minded, empathy
Timeline
Case Manager
North Range Behavioral Health
10.2022 - Current
Support Staff
Cowboy Jacks
06.2021 - 09.2021
Personal Care Assistant (PCA)
Ally Home Healthcare
06.2018 - 12.2020
Sales Associate and Cashier
Sears
06.2015 - 04.2017
Community Resource Specialist
L.E. Phillips Memorial Public Library
BSW of Social Work -
University of Wisconsin-Eau Claire