Allison Van Roo
Nuclear Document Management
Tonopah,AZ
Summary
Self-motivated and organized individual with a deep understanding of creating effective strategies to maintain a safe workplace. Strong background in training and keen eye for detail, possessing knowledge to analyze and implement new practices when necessary. Charismatic attitude and genuine compassion for people make a valuable asset to any team. Leveraging strong communication skills and administrative experience to collaborate efficiently with peers.
Overview
11
11
years of professional experience
Work History
Nuclear Records Technician
Arizona Public Service
05.2024 - Current
- Streamlined the records management process, leading to faster response times for information requests.
- Assisted in the development of company-wide records retention policies, ensuring consistency across departments.
- Facilitated interdepartmental collaboration through timely sharing of vital documents and information resources.
- Reserving, processing and distributing newly implemented procedures for control rooms in all units and simulators.
- Familiarity on procedures and technical documents valuable to Palo Verde Generating station.
- Assisted in teaching new hires how to operate scanners and plotters and uploading into information data base for easy access to all departments.
Customer Associate
Arizona Public Service
10.2022 - 05.2024
- Receives, researches and resolves inquires, complaints and requests from customers involving rates, policies, practices, procedures, and products and services.
- Research and respond to customer inquiries of payments, account balances, usage patterns and other account information. Customer contact may be written, by phone, in person or electronically.
- Initiate and/or complete system appropriate and timely field orders, field investigations or other orders as requested by customers or prescribed by policies and procedures.
- Processing, directing and dispatching of field personnel for completion of filed orders, appointments and requests.
- Coordinates work with internal departments to accomplish tasks..
- Developing and delivering employee training programs for over 50 employees, focusing on enhancing skills, productivity, and overall performance within workplace.
- One on one training with associates who need additional support in following procedures and practices.
- Over seeing 15 person teams performance and implementing additional support to increase job proficiency.
Paraprofessional
Saddle Mountain Unified School District
08.2021 - 02.2022
- Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Spoke in front of large classrooms and filled in for teachers in all other grades when needed.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members
Administrative Support
Tecta America Arizona,LLC
01.2016 - 08.2018
- Assisting with invoicing over 100 accounts
- Answering multi-line phone system
- Scanning and Filing
- Scheduling Executive
- Assuring all new hires were properly trained and qualified for there position before implementing them into workplace.
Hostess/To Go Specialist/Expediter
Chili's
08.2015 - 05.2018
- Experienced in greeting, seating and caring for thousands of guests
- Answering Togo orders and reservations
- Expediting orders quickly and efficiently to increase back of house production.
- Delivered fast paced, quality customer service.
- Developing and delivering employee training programs for over 70 new hires, focusing on enhancing skills, productivity, and overall performance for hostess, to-go, quality assurance and serving positions.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours
Paraprofessional
Verrado High School
08.2017 - 12.2017
- Provide one on one care for students with extreme disabilities
- Complying and implementing new safety procedures for individual students with intensive care.
- Assisting in cleaning, feeding and mobility
- Patience
- Scheduling
- Recording in MEPS system
Nanny/Housekeeper
Samantha Shaffer
08.2016 - 08.2017
- Daily duties entail cooking, cleaning and watching after a 6month, 2year and 5 year old
- Teaching safety and boundaries
- Patience
- Discipline
- Scheduling
- Trustworthy
Crew Member
Cold Stone Creamery
04.2013 - 04.2015
- Experienced in creating personalized desserts
- Training new hires in policies and procedures
- Stocking and making fresh ice cream
- Cleaning front and back of store
- Customer service
- Team player
Education
Associate of Arts -
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ 08.2015 - 2019.05
High School Diploma -
Raymond S. Kellis
Glendale, AZ 08.2012 - 2015.05
Skills
8 years developing and training employees
Organized and detail oriented
Verbal and written communication
Team work
Time management
Public speaking
Processing and distributing nuclear procedures
Administrative proficiency
8 years developing and training employees
Timeline
Nuclear Records Technician
Arizona Public Service
05.2024 - Current
Customer Associate
Arizona Public Service
10.2022 - 05.2024
Paraprofessional
Saddle Mountain Unified School District
08.2021 - 02.2022
Paraprofessional
Verrado High School
08.2017 - 12.2017
Nanny/Housekeeper
Samantha Shaffer
08.2016 - 08.2017
Administrative Support
Tecta America Arizona,LLC
01.2016 - 08.2018
Hostess/To Go Specialist/Expediter
Chili's
08.2015 - 05.2018
Associate of Arts -
Maricopa Community Colleges - Estrella Mountain Community College
08.2015 - 2019.05
Crew Member
Cold Stone Creamery
04.2013 - 04.2015
High School Diploma -
Raymond S. Kellis
08.2012 - 2015.05
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